Apt technologies Jobs

Technical Support, Associate
Blackboard —Remote
- Weekend availability
- Remote
- Salesforce
- English
- Databases
Quick apply
8h
T&T | Cyber: D&R | Consultant I Threat Intelligence & Analytics | Delhi CEC
Deloitte —Delhi
- Master's degree
- Bachelor's degree
- Communication skills
8h
Senior Manager -Security Operations Center (SOC)
Grant Thornton INDUS —Bengaluru, Karnataka
Marketing Executive
Excellencea Digital Technology —Pune, Maharashtra
- Email
- Marketing
Cyber Operate- SOC L3 - Senior Consultant - FTH - HYD
Deloitte —Hyderabad, Telangana
- Computer Science
- Bachelor's degree
- Computer networking
#ACN S&C GN - SC&O - SCM Planning – Kinaxis – Manager
Accenture —Gurugram, Haryana
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
#ACN S&C GN - SC&O - SCM Planning – OMP – Manager
Accenture —Gurugram, Haryana
- Full-time
- Engineering
- Master's degree
- Analysis skills
562082-Senior Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Azure
- Master's degree
- AWS
T&T | Cyber : D&R | SOC, Threat Hunting | Manager | Mumbai
Deloitte —Mumbai, Maharashtra
- Computer Science
- Bachelor's degree
- Communication skills
Marketing Developer
Crypto Mize —Delhi
- Full-time
- SharePoint
- Diploma
- Marketing
Deputy General Manager - RCM
Huron Eurasia India Private Limited —Bengaluru, Karnataka
- Full-time
- English
- Project management
- Communication skills
Quick apply
14d
AES - DE - Generative AI Application Developers
Zensar Technologies —India
- Azure
- Software troubleshooting
- JavaScript
Linux System Administrator
Landmark Group —Bengaluru, Karnataka
- Full-time
- Computer Science
- Bachelor's degree
- Linux
Quick apply
3h
Senior Threat Hunter
UST —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- Data analysis skills
4h

I want to receive the latest job alerts for apt technologies

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

apt technologies jobs near

Deputy Manager jobs in Bengaluru, Karnataka

Senior Operations Manager jobs in Bengaluru, Karnataka

Security Operations Manager jobs in Mumbai, Maharashtra

Linux Administrator jobs in Chennai, Tamil Nadu

Systems jobs in Hosur, Tamil Nadu

Systems Administrator jobs in Thrissur, Kerala

Systems Administrator jobs in Kalkaji Devi, Delhi

Systems Administrator jobs in Vijayawada, Andhra Pradesh

Hbl Power Systems Ltd , Hiring For Mechanical jobs in Visakhapatnam, Andhra Pradesh

Systems Administrator jobs in Kalyan, Maharashtra

Servicenow Administrator jobs in Pune, Maharashtra

Production Manager, Footwear jobs in Bahadurgarh, Haryana

Logistics Manager jobs in Kolkata, West Bengal

Deputy Manager jobs in Lucknow, Uttar Pradesh

Deputy Manager jobs in Goa

Manager Edtech Sales jobs in Mumbai, Maharashtra

Deputy Manager jobs in Kolkata, West Bengal

Deputy Manager jobs in Punjab

Gst Consultant jobs in Mumbai, Maharashtra

Mba Consultant jobs in Delhi

Technical Support, Associate

Blackboard -
Remote

Quick apply

Job details

Full-time
8 hours ago

Qualifications

MCSA
Blackboard
ITIL Certification
System administration
Relational databases
Salesforce
CCNA
English
Technical support
Databases
SQL
AWS
Customer support
Linux
LMS
SaaS
RDS database
RHCSA
Communication skills
Debugging

Full job description

Technical Support, Associate Lead II

Remote - Chennai, India or Bangalore, India

About the Role

Our Customer Support team has a proven track record of delivering high quality technical support to our customer base. As Associate Technical Support I on our Tier 1 team, you will be responsible for providing multi-level troubleshooting and technical support to Blackboard LMS customers via phone and email.

Responsibilities

Documenting customer issues, reproducing and gathering details on reported problems through resolution or escalation to Tier 2
Drafting, reviewing, and publishing product bugs/fixes into our Knowledge Base
Representing the Customer Support department in various support meetings or reviews with both internal product teams as well as external customers

Required Skills and Experience

Any relevant experience in an enterprise-level technical support environment
Solid problem-solving skills
Ability to work independently
Excellent oral and written communication skills with a focus on professional communication style in a business environment; ability to effectively convey complex ideas to both internal team members and external clients
Familiarity with front end debugging tools (inspector, console, network tool)
Familiarity with web technologies such as SaaS, SSO, or APT
Some familiarity with relational databases and the ability to read and write basic SQL queries
Ability to analyze information, identify key trends, and follow a playbook to diagnose technical and application issues
Ability to work in a distributed team environment
Ability to prioritize and multitask daily work with frequent interruptions
Ability to participate in a rotating on-call schedule covering nights and weekends for high severity issues
Fluency in written and spoken English

Preferred Skills and Experience

Previous use of Blackboard Learn or similar LMS
Industry certification (A+, Linux+, CCNA, etc.)
Data networking knowledge to include routers, configuration, and operation
Knowledge of CRM (Salesforce.com)
System administration skills (MCSA, RHCSA certification)
Familiarity with AWS, console, EC2, RDS ITIL certification

About Blackboard

Blackboard advances teaching excellence and unlocks the full potential of technology to deliver meaningful outcomes. We empower institutions to deepen connections between educators and learners, inspire engagement, and drive long-term academic success across the full learner journey. For more information, please visit www.blackboard.com.

Candidates must be legally authorized to work in the country where the role is based at the time of hire and must maintain that authorization for the duration of employment. The company does not provide visa sponsorship or immigration support for this position.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Quick apply

Refine Your Search

Technical Support, Associate

T&T | Cyber: D&R | Consultant I Threat Intelligence & Analytics | Delhi CEC

Senior Manager -Security Operations Center (SOC)

Marketing Executive

Cyber Operate- SOC L3 - Senior Consultant - FTH - HYD

#ACN S&C GN - SC&O - SCM Planning – Kinaxis – Manager

#ACN S&C GN - SC&O - SCM Planning – OMP – Manager

562082-Senior Manager

T&T | Cyber : D&R | SOC, Threat Hunting | Manager | Mumbai

Marketing Developer

Deputy General Manager - RCM

AES - DE - Generative AI Application Developers

Linux System Administrator

Senior Threat Hunter

I want to receive the latest job alerts for apt technologies

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected