Company Summary:
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary:
Our Wireless Technology team is pioneering the future of connectivity. We're developing and enhancing a unique hybrid network model—combining our advanced, cloud-native 5G core with the nationwide reach of our partners. This approach ensures our network is flexible and powerful, designed to satisfy the social, economic, and transformative needs of the changing world.
Job Duties and Responsibilities:
The core network environment faces increasing complexity as it transitions to cloud-native architectures, requiring a specialist who can navigate intricate 4G and 5G service disruptions. This role solves the problem of prolonged network downtime by providing expert-level diagnostics and resolving Tier 2 and Tier 3 incidents that impact the customer experience. You will bridge the gap between daily network changes and long-term stability by driving root cause analysis and mentoring the wider NOC team. By leveraging advanced monitoring tools and cloud technologies, this position ensures the network remains resilient against emerging technical challenges.
What Success Looks Like (Objectives)
Resolution of complex Tier 2 and Tier 3 service-impacting events to maintain maximum network uptime and stability
Achievement of departmental OKRs by reducing Mean Time to Repair (MTTR) and supporting KPI deviation corrections
Implementation of AI-driven diagnostic tools to automate the identification of subscriber-level observations and network anomalies
Execution of comprehensive root cause and chronic incident analyses to prevent the recurrence of major network outages
Delivery of technical guidance and training sessions to the NOC team to ensure seamless adaptation to daily infrastructure changes
Skills, Experience and Requirements:
Advanced expertise in 4G and 5G Core network troubleshooting and call flow analysis
Critical experience managing and validating network functions within Kubernetes and cloud-native environments
AI Literacy, specifically the ability to apply machine learning insights to network monitoring and predictive maintenance
Strong analytical skills for interpreting complex data sets during root cause investigations
Professional collaboration skills gained through experience working with Tier 1 and Tier 2 service providers
Proven ability to provide technical leadership and knowledge transfer in high-pressure operational settings
Minimum Education: Bachelor’s Degree in Computer Science, Electronics-Communication, or Electrical Engineering
Minimum Experience: 8 years of experience in Telecom Operational Core environments
Required Technical Skills:
Expertise in 4G/5G Core troubleshooting up to Tier 3 (Packet Core experience)
Hands-on experience with Kubernetes and Cloud infrastructure
Proficiency in root cause analysis (RCA) and chronic incident tracking
Benefits:
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact
[email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
