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IT Service Desk Engineer

Nimble Solutions -
Hyderabad, Telangana

Quick apply

Job details

Full-time

Qualifications

Jira
Desktop support
TCP
ITIL Certification
Microsoft Outlook
Software troubleshooting
SCCM
IT service management
HIPAA
Windows
DHCP
IT support
DNS
SharePoint
ServiceNow
TCP/IP
Desktop administration
Communication skills
Active Directory
CompTIA A+
Intune
Help desk
VPN

Full job description

Description:

Company Overview:

nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join over 1,100 surgical organizations that trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle.

Key Responsibilities

Provide Tier 1-2 IT support for hardware, software and connectivity issues viaticketing system,chat, phone and remote sessions
Manage Windows and macOS desktops/laptops including imaging, configuration,patching, and lifecycle management
Administer Active Directory accounts, groups, and permissions for user onboarding,offboarding, and access changes
Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) and troubleshoot configuration issues
Diagnose and resolve network connectivity problems including VPN, Wi-Fi, and printer issues
Maintain asset inventory and track hardware assignments, warranties, and replacements
Escalate complex issues to senior engineers with clear documentation of troubleshooting steps taken
Create and maintain knowledge base articles and standard operating procedures for common issues

Ensure all support activities comply with HIPAA requirements for handling sensitive healthcare data

Requirements:

Required Qualifications

2+ years of IT help desk or desktop support experience
Strong troubleshooting skills across Windows 10/11 and macOS environments
Experience with Active Directory user and group management
Proficiency with Microsoft 365 administration and support
Familiarity with ticketing systems (ServiceNow, Jira Service Desk, Freshdesk, or similar)
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
Excellent communication skills with patience for non-technical users

Preferred Qualifications

CompTIA A+ or similar IT support certification
Experience supporting remote/hybrid workforces
Familiarity with HIPAA compliance requirements in IT environments
Experience with endpoint management tools (Intune, SCCM, Jamf)

ITIL Foundation certification or IT service management experience

Quick apply

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