Sr. Associate - F&A - I2C
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Inviting applications for the role of Process Developer Invoice to Cash - Billing The Process Developer Billing is responsible for managing complex billing transactions across Maintenance and Repairs billing processes ensuring accuracy SLA adherence and quality compliance. The role involves handling escalations supporting junior team members resolving disputes and driving process improvements while acting as a subject matter expert (SME) for assigned activities Responsibilities: - Maintenance Operations Billing - New Bookings - Process Recaptures Conversions and Add Units - Validate contractual documents and pricing structures - Ensure accurate setup in billing systems - Re-signs - Process Addendums and Renewals - Execute Account Changes and Scope Changes - Validate amendments against contract terms - Fast Track Changes - Manage Account Name Changes - Update Billing Frequency and Payment Terms - Modify Invoice Delivery Method - Maintain Consolidated Codes - Process Invoice Text changes (add/remove/change) - Update PO details (add/remove/change) - Maintain accurate Tax Status - Other SSCRM Submissions - Process Cancellations - Handle Suspensions and Reinstatements - Execute Price Adjustments - Manage Merges Transfers and Splits - SNOW / Ticket Handling - Handle complex Add/Update Information Requests - Perform Dispute Analysis and support resolution - Manage Escalation Requests within defined TAT - Address Invoice Detail Requests - Process Manual Invoice Requests - Execute Multi-step Account Requests - Miscellaneous Activities - Review and resolve error reports - Create and track SNOW tickets - Identify recurring issues and propose corrective actions - Repairs Billing - Perform Billing Creation (Callback review) - Support Customer Number Creation (JDE) - Execute Final Bill and Close activities - Handle Manual Billing processing - Manage Inventory Cleanup (Cost Write off & Transfers) - Ensure billing accuracy before closure - Quality & Control Responsibilities: - Conduct peer reviews and quality checks - Ensure compliance with SO Ps and audit requirements - Identify root causes for errors and recommend corrective actions - Reduce rework and improve first-time-right metrics - Stakeholder & Escalation Management - Act as first point of escalation for M Ts/Associates - Coordinate with Sales Operations Finance and IT teams - Provide clarification on billing discrepancies - Support dispute resolution and customer query management - Reporting & Continuous Improvement - Track daily productivity and SLA performance - Prepare reports and dashboards as required - Identify automation opportunities (macros/process streamlining) - Support implementation of process improvements - Key Performance Indicators (KP Is) - SLA adherence rate - Billing accuracy % - Error rate / Rework % - Escalation resolution TAT - Productivity metrics - Stakeholder satisfaction score - Required Skills & Competencies - Strong understanding of end-to-end billing lifecycle - Experience in ERP systems (JDE preferred) - Experience in Service Now (SNOW) or ticketing tools - Strong analytical and problem-solving skills - Advanced Excel skills - Attention to detail and process orientation - Good communication and stakeholder management skills - Ability to mentor junior team members
Qualifications
Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance
Certifications
Accounts Payable Certification - F-TecF-Tec, Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Fraud Examiner (CFE) - ACFEACFE, Financial Modelling and Valuation Analyst - Corporate Finance Institute (CFI)Corporate Finance Institute (CFI), Microsoft Certified: Power BI Data Analyst Associate - MicrosoftMicrosoft
Required Skills
Accounting, Accounts Payable Process, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Cash Application, Collections Analytics, Collections Management, Credit Risk Management, SAP Overview
Language
English
Language Proficiency -
Beginner - A1
Additional Job Location -
Job Type
Regular
Master Skill List -
F&A - I2C
Remote Type -
Office
Work Shift -
Night Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
