Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
a) Functional Responsibilities
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Respond to Fusion Middleware-related incidents and problems affecting delivery of services.
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You will Design, Implement, Deploy and support custom functionalities for Oracle Webcenter Imaging and Fusion Middleware apps.
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you will Perform scheduled activities such as upgrades and patches in liaison with other teams.
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Configuring and customising Fusion Middleware 12c applications, including: OHS, Webcenter Imaging, Oracle Enterprise Capture, SOA Suite.
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You will Provide Fusion Middleware SME input to projects – both at a design level (including production of HLDs and LLDs) and at an operational level.
b) Internal Relationship Management
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Interact daily with end users and managers in all global regions.
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Develop effective working relationships with EITS/GCSS colleagues around the world.
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Develop and maintain effective working with relationships with other members of the Global Imaging support team
c) External Relationship Management
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Liaise with third party software/support suppliers such as, but not limited to Oracle.
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Interact with suppliers such as Swiss Post and RR Donnelly which process documents for Experian.
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Create/manage Service Requests.
d) Application of Processes, Standards and Measures
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Maintain Experian Service Management documentation and change standards, following the prescribed software development life cycle.
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Provide service meeting Service Level Agreements for incident, problem, and change management.
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Adhere to information security and audit requirements.
The role is intended to function as a Senior role, with responsibilities including:
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End‑to‑end accountability of the Oracle Imaging platform and related integrations
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Designing and leading complex workflow, imaging, and document management solutions
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Supporting enterprise‑scale availability, security, audit, and compliance needs
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Independently troubleshooting production issues and driving root‑cause resolution
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Partnering with HR, Finance, and IT stakeholders to guide solution design and platform strategy
Qualifications
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Education: Bachelor's degree, preferably IT-related. Must have:
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Weblogic Adminstration
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Fusion Middleware Adminstration
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BPEL/BPM coding
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Proficient in Java and PL/SQL programming languages
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Unix/Linux administration and shell scripting Good to have:
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Advanced Windows Server Environment Knowledge
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Working knowledge of Active Directory
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Administration of MS SQL Server
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Advaced SQL query and scripting knowledge
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Visual Basic programming
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ASP.NET development
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Windows scripting (DOS Batch, Windows Powershell) Experience:
- 10+ years of progressive IT professional experience
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6+ years experience with Fusion Middleware • Experience providing customer support
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Experience in managing a small remote team (3-5 employees)
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Experience of working with international teams, predominantly UK, US, CR, IN & MY.
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
this is a #hybrid role and you will report to Service Manager
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
