Overview:
Do you have a passion for science and helping other scientists? Do you genuinely enjoy empowering others with the right tools for their success? Are you naturally curious about a variety of groundbreaking applications in industry and academia?
Waters Materials Sciences Division (TA Instruments) is on the lookout for a Sr. Technical Support Specialist to join our Analytical Sciences team. As a Technical Support Specialist, you’ll be part of a team whose mission is to delight our customers and ensure customer success.
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Assist the Sales team to match prospective customers with the right Waters Materials Sciences Division (TA Instruments) solution by participating in interactive presentations and performing feasibility studies.
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Engage in application-specific follow-up support with current customers to ensure their continued success.
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Research emerging markets to identify new applications.
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Refine and promote new applications for existing and upcoming products.
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Train our customers how to apply and operate our instruments during Thermal, Rheology, and Thermo-physical Properties (TPP) products and applications
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Contribute application expertise to Marketing content, such as presentation slides, webpages, brochures, and application notes.
Responsibilities:
- Work closely with Business partners and Field Sales operations to provide credible and impartial consultancy and technical support in a fast-paced pre- and post-sales environment.
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Collaborate with the team of Account Managers in diagnosing the customer’s requirements, and design an analysis that showcases the better capabilities of Waters product portfolio in line with the customers’ goals.
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Perform instrument demonstrations and provide expert advice to customers during the sales process, focusing on how Waters' system solutions will address and benefit the customer’s needs.
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Ensure that the equipment, analysis, and customer demonstrations are properly prepared in order to guarantee the highest level of customer experience promptly.
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Perform system and application training as well as serve as a technical sponsor to customers after the product has been installed.
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Conduct internal Waters Solutions Training to Field Sales Operations
Qualifications:
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Three years of hands-on experience with DSC, TGA, SDT, DMA, and Rheology instrumentation and software is highly desirable. Experience with TA Instruments Products would be ideal!
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Analytical and problem-solving skills, as well as the ability to identify opportunities for improvement.
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Strong self-motivation, scrupulous attention to detail, high-quality written and oral communication skills, and the ability to thrive in a collaborative environment.
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Excellent interpersonal skills and customer-centric focus.
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Flexibility to travel, as needed, to customer locations.
Education
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Master's or PhD degree in Analytical Chemistry, Chemistry, Biochemistry, Materials Science/ Polymer Engineering, or related field.
Experience
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3+ years of user experience with DSC, TGA, SDT, DMA, TMA, and Rheometer
Skills
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Action-oriented and eager to achieve results
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Sound communication and presentation skills
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Highly organized / well-prepared / time management skills
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Strong interactive skills and a good listener
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Matured disposition, positive attitude, and strong sense of dedication
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Adaptive to a dynamic and ever-changing environment
Company Description:
Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
