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Mainframe Production Support SME
Kyndryl —Bengaluru, Karnataka
You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level…
8h

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L2 - Network administrator (Switch, Wireless LAN Controller, WAP, Firewall )

Network Monitoring

Link Monitoring
Traffic monitoring and analysis including port utilization on routers/switches/ other networking equipment
Measure and monitors critical network parameters
Monitoring of critical switch ports
Configuring links on NOC for alerting & threshold monitoring
Bandwidth Monitoring and optimization on the lease line
Consolidates trend reports on a regular basis
Networks (Data) Monitoring

Administration

Equipment – Configuration, software, hardware changes
Vendor Management/ co-ordination
Liaison with Telco for outage/ problem resolution
Inventory Management
Monitoring Trend data, Application Response time & Application distribution
Support for any major Customer project on migration or upgrade of network infrastructure
Analysis of WAN Circuits
Recommend changes to circuits (increase/ decrease)
Coordination for Lease (3rd Party Vendor e.g., Spectrum) Line procurement and commissioning.

Monitor Backup Network to keep business up and running
Device Summary: CPU, Memory Utilization, Free Memory, Buffer, Failure
Critical Port Management
Fault Monitoring
Scalable, high performance SNMP event collection, filtering, and correlation engine
Track hardware and software faults
Automatically details inventory down to the port level
Maintain the properties of ports, modules, devices, VLANs
PING, SNMP traps and syslog to identify failures on the network
Identify port failures and the affected users and devices
Managing internet access service
Device Hardware Maintenance and change
Device Management
Link Management
SLA Management
Identify potential point of failures and critical segments
Review of Routing Policies
Study data link redundancy and backup plan
Study of Traffic Pattern and determination of local traffic
Identification, isolation and rectification of response time problems

Protocol Analysis, monitoring and fine tuning
Proactive fault detection and management
Prioritize network events based on their impact on business
Identify degradation or performance overload prior to failure to enable proactive management
Logistics movement of spares to various locations.
Study of network infrastructure, backup strategy
LAN, WAN Network Performance Management
In-depth analysis and performance rating of each component of the network
Recommendations on Network Design Optimization
Review and testing of backup devices
IP address design and implementation
IP address schema review and management
Review and implementation of spanning tree to build redundancy in network
Review of routing policies for efficient use of network resources (Reviewed by L2/L3 – implemented by L3)
Recommending Upgrades and Technology enhancements
Overall supervision of Team
Keeping track of SLAs and Analyzing root cause if found Degradation
Cable Patching: Fiber & Copper. Scope is limited to Data Centre premises only i.e. , Switch to Patch Panel only.
To upgrade router IOS

Hardware Support

Repair replacement process of the various principals (OS Upgrade, Bug Fixes and Software patches wherever applicable for different Network Devices. RMA and Replacement procedures for various vendors.)

Process Compliance

Execute appropriate change control processes
For all work requests & trouble tickets perform appropriate & timely updates in TT, including escalations
Trouble ticket generation and tracking through resolution
Intelligent tagging of events based on severity
Problem prioritization based on business impact
Creating L1 SOP as defined by Customer
Track severity of problems: moderate, and severe

Reporting