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Senior Technical Lead - Oracle Development

HCLTech -
Chennai, Tamil Nadu

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Job details

4 hours ago

Qualifications

Jira
BCS
ITIL Certification
Azure
Oracle
Computer Science
IT service management
SQL
Tamil
Database administration
AWS
Bachelor's degree
Confluence
Scripting
ServiceNow
AI
Shell Scripting
Information Technology

Full job description

| Chennai, Tamil NaduBengaluru, Karnataka
Job Summary

As an Oracle & Trino Support Specialist for the pharmaceutical sector, you will ensure the operational excellence of database platforms supporting mission-critical pharma applications. Your focus will be on incident management, performance monitoring, and proactive problem resolution to maintain data integrity and system availability.

Key Responsibilities

Provide operational support for Oracle and Trino database environments, ensuring high availability and performance.
Manage incidents, service requests, and changes through ServiceNow, following ITIL best practices.
Monitor database health and performance using Dynatrace and BigPanda, proactively identifying issues.
Troubleshoot database connectivity, query performance, and data integrity issues.
Coordinate with DBAs and development teams to escalate complex problems and implement fixes.
Document troubleshooting procedures, known issues, and resolution steps in Confluence.
Track and manage support tickets in JIRA, ensuring SLA compliance and timely resolution.
Execute routine maintenance tasks and basic automation using shell scripts and SQL.
Coordinate with cloud teams for AWS/Azure infrastructure issues affecting database environments.
Participate in on-call rotations and incident response activities.

Skill Requirements

Bachelor's degree in Computer Science, Information Technology, or related field.
2+ years of experience in database support or IT operations, preferably with Oracle environments.
Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
Experience with JIRA for ticket management and Confluence for documentation.
Basic shell scripting and SQL skills for troubleshooting and routine tasks.
Foundational knowledge of AWS and Azure cloud platforms.
Basic understanding of database administration and ETL processes is a plus.
Excellent problem-solving skills and attention to detail.
Effective communication and collaboration abilities.
Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus."

Other Requirements
1. Optional But Valuable Certifications: Oracle Certified Professional (Ocp) In Oracle Database, Oracle Pl/Sql Developer Certified Associate.
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