Kolkata West Bengal Care manager Jobs – 134 Open Jobs Today

Assistant Vice President - Relationship Services
HSBC Global Services Limited —Kolkata, West Bengal
- Full-time
- AI
- Communication skills
2d
Manager – Reg. Process Engg & Productivity, ERO
DHL —Kolkata, West Bengal
- Email
- Up to 50% travel
- Master's degree
- Analysis skills
- Health insurance
- Paid time off
Assistant Manager Compliance
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- B.Sc
- No experience needed
- Finance
Assoc Clin DB Validation Mgr
IQVIA —Kolkata, West Bengal
- Full-time
- Computer Science
- Project management
- Bachelor's degree
3d
Accounts Executive - AR Specialist
Mindshaft Media Pvt Ltd —Kolkata, West Bengal
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
Quick apply
Senior Executive-Sales & Services
Malabar Group —Kolkata, West Bengal
IN-Manager_SAP BASIS_Enterprise Apps SAP_Advisory_Kolkata
PwC —Kolkata, West Bengal
- Full-time
- Master's degree
- Bachelor's degree
- Travel
2d
Senior Marketing / Business Development Manager
Baid Power Services —Kolkata, West Bengal
- Marketing
- Master's degree
- Business development
IN-Manager__SAP EWM__SAP_Advisory_Kolkata
PwC —Kolkata, West Bengal
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
4d
Account Manager
True value garments processors pvt ltd —Burrabazar, Kolkata, West Bengal
- ₹15,701.49 - ₹20,000.00 a month
- Full-time
- Microsoft Office
- Accounting
- In-person
Quick apply
Project Sales / Dy. Manager/ Manager
Utkarsh India —Kolkata, West Bengal
- Master's degree
- Bachelor's degree
- Internship
STEEL Fabrication Engineer
Pooja Enterprises —Howrah, West Bengal
- ₹18,000 - ₹30,000 a month
- Full-time
- AutoCAD
- CAD
- B.Sc
- Cell phone reimbursement
Quick apply
3d
RLTY East
Maruti Suzuki India Ltd —Kolkata, West Bengal
- Full-time
- Master's degree
- Bachelor's degree
- Negotiation
Guest Service Associate - Front Office
AccorHotel —Kolkata, West Bengal
- Weekend availability
- Hospitality
- Customer service
- 12th Pass
- Flexible schedule
Quick apply
Business Development / Project Manager
Utkarsh India —Kolkata, West Bengal
- Master's degree
- Bachelor's degree
- Manufacturing
IN_Senior Associate_SAP MDG Technical_AITH SAP_Advisory_Kolkata
PwC —Kolkata, West Bengal
- Full-time
- Master's degree
- Bachelor's degree
- Travel
Front Line Manager - F&A - AP 4A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- Management
- ERP systems
Quick apply
Director of Catering Sales
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- Sales
- B.Sc
- Bachelor's degree
8d
Commis - Culinary
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- Walk-in
- B.Sc
- 12th Pass
- Supervising experience
CAREER OPPORTUNITY: Business Development Sales Executive
AROHIGLOBAL TEXTILES PRIVATE LIMITED —Salt Lake, Kolkata, West Bengal
- From ₹30,000 a month
- Online application
- Microsoft Excel
- Salesforce
- Bachelor's degree
Quick apply

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Assistant Vice President - Relationship Services

HSBC Global Services Limited -
Kolkata, West Bengal

Apply Now

Job details

Full-time
2 days ago

Qualifications

Customer relationship management
AI
Communication skills

Full job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President - Relationship Services

In this role, you will:

To be in regular contact with RMs on operational issues and take prompt follow-up action on outstanding matters. Take ownership of Client Maintenance and servicing activities including ad hoc client queries and escalations.
Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence. Takes ownership and accountability of complex issues/exceptions/queries and acquires the knowledge needed to resolve them.

Interfacing with wide variety of teams like WSO, Compliance, CCM, Credit Services, WMR, GPS, GTRF etc. especially on matters that involve escalation of pending and ageing profiles on behalf of RMs. To act as one-stop shop to guide RM in holistic approach and revert with solution.
Use the product knowledge to find answers to complex operational problems and present the solution to RMs in clear language. Possess understanding of Actionable Intelligence (AI) and its application in driving informed decision-making dealing with risk surveillance triggers within the tool.
Proven expertise in RM portfolio mapping within the core banking system, ensuring precise alignment with Client Management Experience (CME) to maintain data integrity, optimize relationship segmentation, and enhance governance consistency. High precision in handling customer and RM-level maintenance activities such as address/name/title changes, RM code updates and revenue/Omnia mapping, etc. with zero error tolerance.

Foster a strong, collaborative culture and positive team dynamics consistent with Group Values. Could additionally be responsible for providing training and help to develop a team of global professionals. Contributes actively to meetings/conference calls and ensures that their perspective is included in decision making on business improvements, efficiency gains or change initiatives.
Collaborate seamlessly with colleagues, leveraging diverse perspectives to drive innovative solutions. Develop reporting capabilities to monitor and analyse inherent risks in the process and implement suitable controls to mitigate such risks.

Identifies opportunities to improve the quality of client service within their products and/or processes. Gathers information to understand the root causes of client service issues and develops solutions. Lead & Participate in Governance and Committee meetings and escalate any issues/challenges in a timely manner and propose solutions where required.
Maintain awareness of operational risk within assigned portfolio and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting. Drive initiatives (Automation/Process streamlining/AI) to reduce Turn-Around-Time and confirm NIL business impact, enhance Client experience and reduce RM / downstream touch points.
Formulate a culture of Process and Customer Excellence, which encourages staff to come up with process improvement ideas. Required to drive standardisation of activities across globally. Expected to project, manage growth and migrations within RSM. Expand your geographical footprint and enhance service proposition and work closely with the Sector Heads.

To be successful you will:

Proven communication and interpersonal skills, with the ability to clearly articulate complex information to Relationship Managers, clients, and internal teams. (E)
Advanced knowledge of AI Triggers - Surveillance Triggers, Negative News Screening (NNS) and Sharing Of Information (SoI). (D)
Demonstrated analytical problem-solving abilities, with a track record of leading investigations, identifying inefficiencies, and implementing workflow and automation improvements. (E)
Hands on experience with System & Process Optimization (such as HUB, SFE, HFE, Omnia, AI trigger tools, CME), managing static change requests and escalating system issues effectively. (D)
Proficiency in Omnia revenue mapping for reconciliation between RM portfolios and financial systems and understanding of Client Management Experience (CME) structures.
Strong digital adaptability, with a history of quickly adopting new tools, embracing process changes, and leveraging automation opportunities.
Minimum 4–5 years’ experience in client-facing roles, with a solid understanding of client service principles and practices.
Experience in process automation, digital governance, and system optimisation within banking operations.
Proven resilience under pressure, with the ability to prioritize competing demands and deliver results.
Flexible approach to duties and working hours, adapting to changing business needs. Solution-oriented mindset, showing self-motivation, positivity, and a commitment to continuous improvement.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***

Apply Now

Refine Your Search

care manager jobs in kolkata west bengal

Assistant Vice President - Relationship Services

Manager – Reg. Process Engg & Productivity, ERO

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CAREER OPPORTUNITY: Business Development Sales Executive

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