Pune Maharashtra Work from home customer support customer service Jobs – 140 Open Jobs Today

Helpdesk Shift lead
Viavi Solutions —Pune, Maharashtra
- Full-time
- Management
- Software troubleshooting
- Research
Senior Analyst
Northern Trust Corp. —Pune, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
13d
Process Engineer
Corning —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Access
- Engineering
4d
Assoc Analyst Vendor Contracts
Medline Industries —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Customer service
- English
10h
Engineer Projects
Emerson —Pune, Maharashtra
- Full-time
- Remote
- Sales
- Project management
- Diploma
- Health insurance
Creative Designer
Agroji Platforms Private Limited —Pune, Maharashtra
- Up to ₹40,000 a month
- Full-time
- In-person
- Communication skills
- Health insurance
- Paid time off
Quick apply
Manager, Services Consulting Management
Workday —Pune, Maharashtra
- Full-time
- Oracle
- Engineering
- Finance
- Flexible schedule
Sr Extend Services Consultant - Workday Advisory services
Workday —Pune, Maharashtra
- Full-time
- English
- Java
- JavaScript
- Flexible schedule
7d
Sr. Associate – ITSM Process & Knowledge Management
Northern Trust Corp. —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Azure
- Customer service
Sr Prism Consultant - Workday Advisory services
Workday —Pune, Maharashtra
- Full-time
- Oracle
- English
- Finance
- Flexible schedule
7d
Analyst Systems IT - 1946
Medline Industries —Pune, Maharashtra
- Full-time
- Customer service
- SQL
- Project management
Lead - Finance (FP&A)
Medline Industries —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Senior Engagement Manager (Deployment Success Manager) - Workday Advisory Services
Workday —Pune, Maharashtra
- Full-time
- Oracle
- Project management
- Travel
- Flexible schedule
Information Systems Engineer 3
Viavi Solutions —Pune, Maharashtra
- Full-time
- Windows
- SharePoint
UI/UX Development: Architect and Team Lead
Applied Materials —Pune, Maharashtra
- Full-time
- Computer Science
- Software troubleshooting
- B.Sc
- Work from home
Full Stack Engineer – Java
Sarvaha Systems —Pune, Maharashtra
- Computer Science
- DevOps
- Java
- Work from home
Senior Security & Compliance Analyst
Energy Exemplar —Pune, Maharashtra
- AI
- Communication skills
Quick apply
Lead QA Engineer
Williams-Sonoma, Inc. —Pune, Maharashtra
- Java
- Databases
- JavaScript
Sales Manager
Kidde Global Solutions —Pune, Maharashtra
- Sales
- Master's degree
- Electrical experience
7d
Senior Workday Financial Reporting Consultant - Workday Advisory Services
Workday —Pune, Maharashtra
- Full-time
- Oracle
- English
- Finance
- Flexible schedule

I want to receive the latest job alerts for work from home customer support customer service in pune maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

work from home customer support customer service jobs near pune maharashtra

Senior Analyst jobs in Pune, Maharashtra

Quality Assurance Engineer jobs in Pune, Maharashtra

Process Engineer jobs in Pune, Maharashtra

User Experience Architect jobs in Pune, Maharashtra

Sales Manager jobs in Pune, Maharashtra

Project Engineer jobs in Pune, Maharashtra

Service Consultant jobs in Pune, Maharashtra

Fresher Analyst jobs in Bengaluru, Karnataka

Senior Analyst jobs in Dera Bassi, Punjab

Senior Civil Engineer jobs in Chennai, Tamil Nadu

Junior Data Analyst jobs in Mumbai, Maharashtra

Data Analyst jobs in Chennai, Tamil Nadu

Senior Analyst jobs in Delhi, Delhi

Business Analyst Fresher jobs in Hyderabad, Telangana

Research Analyst jobs in Chennai, Tamil Nadu

Walkin Interview, Data Analyst jobs in Navi Mumbai, Maharashtra

Business Analyst jobs in Mumbai, Maharashtra

Evening Shift jobs in Navi Mumbai, Maharashtra

Shift Leader jobs in Ghumar Mandi, Ludhiana, Punjab

Night Shift jobs in Indiranagar, Bengaluru, Karnataka

Helpdesk Shift lead

Viavi Solutions -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Operating systems
Management
Software troubleshooting
Research
Windows
Analysis skills
ITIL
IT support
Organisational skills
ServiceNow
Leadership
Communication skills
Active Directory
Time management
Help desk

Full job description

Summary:

Manages the activities and personnel of the IT Support center (help desk). Ensures the operation is in accordance with the established procedures and practices. Monitors performance of support personnel, reviewing response times, problem logs, and trends in problems reported. Recommends strategies and/or hardware/software enhancements to increase employee productivity. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Duties & Responsibilities:

Job Name: Helpdesk Shift Lead

Location: Pune

Experience: 8-12 Years

About VIAVI Solutions

VIAVI (NASDAQ: VIAV) has a 90+ year history of technical innovations that have evolved to keep pace and address our customer’s most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks- like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense and instrumentation markets.

We are the people behind the products that help keep the world connected – at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

About the Role

The Helpdesk Shift Lead is responsible for delivering high-quality end-user support while providing day-to-day leadership for the help desk shift. This role combines hands-on technical troubleshooting with queue management, escalation handling, process adherence, and team coaching to ensure a consistent, customer-focused support experience.

Provide day-to-day technical support for end users, including installation, configuration, and troubleshooting of laptops, desktops, and workstations.

Deliver a customer-first support experience for hardware and application issues raised through the help desk.
Ensure global help desk processes, standards, procedures, and SLAs are consistently followed and maintained.
Lead the shift by mentoring help desk engineers and setting clear expectations through hands-on support.
Monitor ticket queues, manage escalations, and drive timely resolution of support requests.
- Coach team members on troubleshooting, customer handling, and service excellence.
- Provide ongoing feedback and development support to help desk staff during the shift.
- Collaborate with other IT teams to resolve issues and improve service delivery.
- Apply sound knowledge of enterprise IT support operations and service management.
Open to work in shifts as per operational needs

Key Responsibilities

Use diagnostic tools to troubleshoot network, hardware, and software issues.
Escalate issues to the appropriate experts and engage vendor support when needed to ensure timely resolution.
Provide backup support to network and server teams as required.
Guide end users on basic hardware, software, and peripheral usage.
Maintain IT records and documentation for assigned areas of responsibility.
Build strong knowledge of IT operations, systems, business processes, and company procedures.

Preferred Qualifications

Strong verbal and written communication skills.
Ability to communicate effectively across all levels of the organization.
Team leadership and people management skills.
Strong analytical, planning, and organizational skills.
Customer-focused approach with a commitment to results.
Willingness to learn, research, and continuously improve.

Required Skills

Strong technical knowledge of current operating systems, desktop hardware, and support standards.
Working knowledge of ITIL practices and service management tools such as ServiceNow.
Hands-on experience in hardware and software troubleshooting, including Windows 11 and Microsoft 365 support.
Working knowledge of Active Directory, Exchange, remote support tools, and peripheral devices.
Strong interpersonal, listening, analytical, and problem-solving skills.
Ability to work effectively with technical and non-technical teams, with minimal supervision.
Strong time management skills with the ability to prioritize, stay professional under pressure, and follow standard operating procedures.

Why Join VIAVI

If you are ready to contribute, grow, and make an impact, we encourage you to apply and join our team.

VIAVI Solutions is an equal opportunity and affirmative action employer. We welcome applications from minorities, women, veterans, and persons with disabilities.

Pre-Requisites / Skills / Experience Requirements:

Apply Now

Refine Your Search

work from home customer support customer service jobs in pune maharashtra

Helpdesk Shift lead

Senior Analyst

Process Engineer

Assoc Analyst Vendor Contracts

Engineer Projects

Creative Designer

Manager, Services Consulting Management

Sr Extend Services Consultant - Workday Advisory services

Sr. Associate – ITSM Process & Knowledge Management

Sr Prism Consultant - Workday Advisory services

Analyst Systems IT - 1946

Lead - Finance (FP&A)

Senior Engagement Manager (Deployment Success Manager) - Workday Advisory Services

Information Systems Engineer 3

UI/UX Development: Architect and Team Lead

Full Stack Engineer – Java

Senior Security & Compliance Analyst

Lead QA Engineer

Sales Manager

Senior Workday Financial Reporting Consultant - Workday Advisory Services

I want to receive the latest job alerts for work from home customer support customer service in pune maharashtra

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected