At Amazon we believe that every day is still day 1. We are looking for highly motivated individuals to work as Clinical Consultants for our Disability and Leave Service (DLS) organization. This is an in-office job located in Hyderabad, India. Join Amazon's Disability Leave Services (DLS) team in building a world-class program delivering leave of absence, disability, and accommodation services globally.
The “DLS Clinical Consultant”, serves as a clinical resource assisting the case managers, providing clinical recommendations and co-management activities on STD and Accommodation claims. The expectation is to review clinical information and provide recommendations regarding associates functional capacity/impairment and their ability to perform the essential functions of their job. Through an advocacy approach, the DLS Clinical Consultant facilitates and partners with case management team for effective and timely decisions and coordinates a return-to-work plan through a high-touch approach to ensure a positive customer experience.
The DLS Clinical Consultant are expected to have a strong clinical knowledge, understanding of ICD-10, diagnostic codes, understand how medical conditions impact functionality impairment and capacity and how it impacts the essential job functions of the employees at Amazon (Ability to apply clinical knowledge for absence management). In this role you will have the ability to effectively leverage upon your clinical expertise and translate this expertise into recommendations that will assist Amazon and impacted employees in successfully returning to work. The DLS Clinical Consultant needs to have the ability to balance clinical facts, use critical clinical judgement and alongside demonstrate high level of compassion and empathy for the claimants.
Basic qualifications Required for this role:
Registered Nurse (RN) license and
3+ years clinical work experience in clinical setting.
Preferred qualifications
Prior experience in occupational health, worker compensation disability or health case management.
Experience in disability management industry managing STD or LTD claims.
Knowledge of U.S. FMLA and state related FML, ADAAA, ERISA, EEOC, OFCCP regulations
Utilization Review experience and/or experience using specific clinical criteria or protocols.
Good written and verbal communication skills
CLMS, CCM or CDMS certification
Key job responsibilities
Provide case evaluations and clinical case management services across the DLS organization.
Conduct disability case file reviews, provider outreaches and provie guidance to case managers.
Serve as a clinical subject matter expert to disability and leave case managers and provide clinical analyses related to functional impairment and work capacity.
Conduct clinical analyses focusing on functional impairment and work capacity assessment
Assist case managers with clinical recommendation, interpreting medical documents and guidance for complex case.
In partnership with case managers, co-manage cases to optimize case management process and proactively impact optimal case outcomes.
Perform provider and or employee interviews and analyze clinical documentation
Develop and negotiate return-to-work plans with stakeholders
Partner with case managers to optimize case management processes and outcomes
Ability to exercise sound critical thinking and problem-solving skills and execute position responsibilities with minimal guidance.
Communicate effectively with physicians and healthcare providers at all levels
Communicate effectively with Amazon internal and external partners
Assists in the development of clinical tools, templates, processes, and protocols under the direction of the Clinical leader.
Travel up to 10% domestic and/or international.
- Bachelor's degree
- Master's degree
- Experience with process improvement and stakeholder management
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
