Manesar Haryana Sales engineer Jobs – 121 Open Jobs Today

Customer Success Leader - India
Johnson Controls —Gurugram, Haryana
- Full-time
- Electrical experience
- Bachelor's degree
- HVAC
Service Delivery Manager, gTech Ads
Google —Gurugram, Haryana
- Full-time
- Master's degree
- Bachelor's degree
- Machine learning
Executive Service Sales
Otis —Gurugram, Haryana
- Full-time
- Sales
- Customer service
- Project management
Field Sales Representative, Startups, Google Cloud
Google —Gurugram, Haryana
- Full-time
- Presentation skills
- Bachelor's degree
- Negotiation
Area Sales Manager - Karnataka
Gates Corporation —Gurugram, Haryana
- Sales
- Master's degree
- Bachelor's degree
6d
Business Development Representative
AIS InfoSource —Gurugram, Haryana
- English
- Business development
- Bachelor's degree
Territory Account Executive - Mid Market - Automotive Industry
Salesforce —Gurugram, Haryana
- Full-time
- Sales
- Salesforce
- ERP systems
Sales Representative II- Soft Tissue Implant
Medtronic —Gurugram, Haryana
- Full-time
- 12th Pass
- Bachelor's degree
Growth Advertising Sales Manager - India Market
Taboola —Gurugram, Haryana
- Hybrid work
- Sales
- English
- Analysis skills
Quick apply
20h
B2B Sales Executive
Golden Castle —Gurugram, Haryana
- Full-time
- Hybrid work
- Sales
- English
- Master's degree
- Work from home
Quick apply
6d
Senior Sales Manager (B2B SaaS )
Wizikey —Gurugram, Haryana
- Full-time
- Sales
- Marketing
- Master's degree
Quick apply
Azure Presales Consultant
Wroffy Technologies —Gurugram, Haryana
- Full-time
- Azure
- Java
- AWS
Strategic Account Executive - Telecom Industry
Salesforce —Gurugram, Haryana
- Full-time
- Sales
- Salesforce
- ERP systems
Territory Account Executive - BFSI
Salesforce —Gurugram, Haryana
- Full-time
- Sales
- Salesforce
- ERP systems

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Front Desk cum Sales Executive
Slay Pilates Pvt. Ltd. —Gurugram, Haryana
Handle all walk-ins, calls, and membership inquiries. Maintain daily sheets, trial sheets, enquiry sheets, and membership data in the CRM software.
₹25,000 - ₹40,000 a month
Quick apply
Sr. Sales Executive
Shubhvastu Interior Design Studio —Gurugram, Haryana
Team Collaboration Work closely with the design and project teams to ensure seamless delivery of services. Provide exceptional customer service to ensure client…
Up to ₹35,000 a month
Quick apply
7d

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Customer Success Leader - India

Johnson Controls -
Gurugram, Haryana

Apply Now

Job details

Full-time

Qualifications

Customer retention
Diploma in Engineering
Electrical experience
Bachelor's degree
HVAC
Computer networking
HVAC design
Product demos
Training & development
Diploma

Full job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Role: Customer Success Leader - India

Location: Bangalore / Mumbai / Gurgaon

What will you do:

Providing HVAC technical support to field service team.
Sustaining business growth and profitability by maximizing value.
Analyzing customer data to improve customer experience.
Holding product demonstrations and training for employees & customers.

How you will do it:

This role is responsible for owning end‑to‑end post‑installation customer experience by combining customer success leadership, advanced technical support, and structured capability development of service engineers for HVAC and Building Management system. The role will:

Act as the highest-level technical escalation owner within India and point of contact for global product and tech support
Drive system adoption, performance, and value realization for customers
Build strong technical competency, first‑time‑fix capability, and consultative mindset within service engineers
Improve customer satisfaction, retention, and service revenue potential

Responsibilities

1. Customer Success Leadership

Own customer success strategy for key and strategic accounts.
Build strong relationships with customer technical and operations leadership.
Drive system performance improvement, reliability, and lifecycle value.
Act as customer advocate within service, sales, and product teams.
Review customer complaints, escalations, and VOC data to improve experience.
Establish and track customer retention and satisfaction goals.
Identify opportunities for service upgrades, digital services, and value‑added solutions.

2. Technical Support & Escalation Management

Provide advanced‑level technical support to field service engineers.
Own complex escalation management (India region and APAC coordination).
Act as bridge with regional / global technical support teams.
Drive root cause analysis (RCA) for repeat issues and systemic failures.
Maintain and govern a centralized technical knowledge repository.
Monitor technical KPIs such as TAT, FTFR, repeat calls, and aging escalations.

3. Service Engineer Technical Capability & Training

Own end‑to‑end technical and non‑technical training strategy for service engineers.
Design annual training calendars aligned to technology roadmap and installed base needs.
Identify skill gaps through data (FTFR, escalations, audits, certification gaps).
Conduct advanced technical, troubleshooting, digital, and customer‑handling trainings.
Support structured onboarding for new engineers.
Drive development of a multi‑level skill matrix and certification framework.

4. Training Content & Knowledge Development

Create and govern training content:
- Technical manuals
- Troubleshooting guides
- Job aids and checklists
- Videos and digital learning modules
Partner with Product, Digital, and Global teams to localize content.
Ensure training content translates into field application and outcomes.

Key Accountability Results (KARs)

A. Engineer Technical Capability & Productivity

Improve First‑Time Fix Rate (FTFR) by X% YoY.
Reduce repeat service calls by X%.
Achieve 100% role‑based skill matrix coverage for service engineers.
Increase advanced certification rate among engineers.
Reduce average mean time to resolve (MTTR) complex issues.
Increase field adoption of knowledge tools and troubleshooting guides.

B. Customer Satisfaction & Retention

Improve CSAT / NPS score by X points YoY.
Reduce customer escalations by X%.
Improve closure quality score for complaints and escalations.
Deliver customer technical training and system optimization sessions for top key accounts.
Improve contract renewal and churn metrics through proactive customer success actions.

C. Technical Support Excellence

Maintain defined TAT for technical escalations (L2/L3).
Reduce recurrence of top 10 technical issues through RCA‑based actions.
Establish and maintain a single source of truth technical knowledge base.
Improve collaboration effectiveness with APAC / Global support teams.

D. Training Effectiveness & Adoption

Achieve 85% training effectiveness score (assessment + field performance data).
Ensure 100% training coverage for planned programs.
Demonstrate measurable improvement in field KPIs post‑training.
Launch digital / blended learning modules with high adoption.

Requirements and skills

Bachelor’s degree / Diploma in Engineering (Mechanical, Instrumentation, Electronics, Electrical).
10–15+ years’ experience in:
- HVAC and / or Integrated Building Management Systems
- Technical Support / Field Service / Customer Success
Strong experience in:
- Escalation management
- Technical troubleshooting
- Customer‑facing roles
Training delivery and capability‑building experience preferred.
Exposure to digital services, networking, cybersecurity is an advantage.
Business / management certification is a plus.

Apply Now

Refine Your Search

sales engineer jobs in manesar haryana

Customer Success Leader - India

Service Delivery Manager, gTech Ads

Executive Service Sales

Field Sales Representative, Startups, Google Cloud

Area Sales Manager - Karnataka

Business Development Representative

Territory Account Executive - Mid Market - Automotive Industry

Sales Representative II- Soft Tissue Implant

Growth Advertising Sales Manager - India Market

B2B Sales Executive

Senior Sales Manager (B2B SaaS )

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Strategic Account Executive - Telecom Industry

Territory Account Executive - BFSI

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