Role: Support Executive (TC-464)
Technical Skills:
- Linux based application & server support/admin skills highly desirable
- Windows & Unix server background added advantage
- SQL & any one Shell Scripting Language(Pearl and/or Bash) is a must
- Control-M batch monitoring
- Experience in SWIFT Standards and messaging formats
- Familiarity with connectivity modes such as FileACt, FIN, MQ File transfers
- Familiarity with Change/INC/Problem management practices and tools such as Remedy/ServiceNOW
- Familiarity in Agile methodologies including JIRA user story creation and Confluence documentation processes
- Expert hands-on experience on Alliance Messaging Hub(AMH), Swift Alliance Gateway(SAG) and Alliance WebPlatform(AWP) SWIFT product suits, back-end infrastructure, and batch structure are essential
- Expert knowledge of in SWIFT payment processing especially MT101, MT103, MT202 & MT202 COV inward & outward message processing
Experience range: 2- 8 years
Position Specifications: Desired Competencies
Must-Have/Mandatory:
Good analytical & troubleshooting skills
Ability to work under pressurized environments and in an extremely time-sensitive environment
Good communication (Oral, Verbal & Written) skills
Set of Technical skills mentioned above
Self-driven, proactive team player
Ability to troubleshoot and think “outside the box” to resolve rarely seen problems.
Good-to-Have/Desirable:
- ITIL/ production support background
- Tools like Control-M, ServiceNow, JIRA & Confluence
Key Responsibilities:
Day to day production support AMH, SAG & AWP systems
Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & Realtime), reporting, and overall environment issues
Respond to queries from interfacing systems (both external and internal to Westpac), assist in resolving data, connectivity, and reconciliation issues
Ensure the integrity of the Production environment is maintained and kept as priority over all
Investigate and develop fixes for small bugs or functionality issues
Incident management, Problem management, Availability & capacity management
Change management – Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments
Resolution of major incidents in a time-sensitive environment
Identify and automate manual tasks
Role: Support Executive ( TC-466)
Technical Skills:
- Linux based application & server support/admin skills highly desirable
- Windows & Unix server background added advantage
- Oracle DB, SQL & any one Scripting Language(Pearl/Bash/Unix Shell) is a must
- Control-M batch monitoring
- Experience with SWIFT Standards and messaging formats
- Have expert knowledge on payment processing such as RTGS, Overseas Telegraphic Transfers, Overseas Fund Transfers and SWIFT messaging standards
- Familiarity with Messaging Queues, ESB services & APIs integration
- Appd & Splunk Monitoring
- Experience in Change/INC/Problem management practices and Remedy/ServiceNOW tool
- Familiarity in Agile methodologies including JIRA user story creation and Confluence documentation processes
Experience range: 2- 8 years
Position Specifications: Desired Competencies
Must-Have/Mandatory
- Good analytical & troubleshooting skills
- Ability to work under pressurized environments and in an extremely time-sensitive environment
- Good communication (Oral, Verbal & Written) skills
- Set of Technical skills mentioned above
- Self-driven, proactive team player
- Ability to troubleshoot and think “outside the box” to resolve rarely seen problems.
Good-to-Have/Desirable
- Relevant certifications
- ITIL/ production support background
- Interpersonal skills
- Tools like Control-M, ServiceNow, JIRA & Confluence
Key Responsibilities:
- Provide application support for Global PayPlus - GPP Classic & GPPSP payment processing applications, its back-end infrastructure, and batches
- Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & Realtime), reporting, and overall environment issues
- Respond to queries from interfacing systems (both external and internal to Westpac), assist in resolving data, connectivity, and reconciliation issues
- Ensure the integrity of the Production environment is maintained
- Investigate and develop fixes for small bugs or functionality issues
- Identify and perform automation
- Incident, Problem, Availability & Capacity management
- Change management – Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments
- Resolution of major incidents in a time-sensitive environment
