Work Schedule
Other
Environmental Conditions
Office
Job Description
The Associate Manager, IT is responsible for leading a team that supports and maintains quality assurance activities across enterprise and business-critical applications. This role combines people leadership, test management, and operational excellence to ensure high-quality application releases and reliable business operations.
The role will partner closely with business stakeholders, application teams, project managers, vendors, and cross-functional IT teams to ensure effective test planning, execution, defect management, and release readiness.
Key Responsibilities
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Lead, mentor, and develop a team of technical engineers and analysts.
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Conduct performance reviews, goal setting, coaching, and career development planning.
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Foster a culture of accountability, collaboration, continuous improvement, and quality-first delivery.
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Set clear expectations for team priorities, deliverables, service standards, and performance outcomes.
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Ensure adherence to ITIL processes, including Incident, Problem, Change, and Service Request Management.
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Track, prioritize, and coordinate defect resolution with application, development, business, and vendor teams.
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Support team members in resolving blockers, managing escalations, and navigating competing priorities.
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Partner with business stakeholders to understand requirements, acceptance criteria, testing scope, and priorities.
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Collaborate with project managers, business analysts, developers, application support teams, and release teams to support delivery timelines.
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Manage third-party vendors and application support partners to meet contractual SLAs.
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Promote effective communication across business, IT, vendor, and cross-functional teams.
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Identify opportunities for automation, process improvement, standardization, and service optimization.
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Support audit readiness and compliance activities, including documentation, evidence collection, and validation support where applicable.
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Ensure data privacy, access controls, and security standards are followed across supported applications.
Education & Experience
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Advanced Degree with 3+ years of relevant experience or
bachelor’s degree with 5+ years of experience in software testing, application delivery, or enterprise application support in large, global environments -
Preferred fields: Computer Science, Information Technology, or related discipline
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1–3 years of supervisory or people management experience
Technical & Functional Skills
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Strong experience in test management and QA processes.
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Working knowledge of ITIL service management practices; ITIL certification preferred.
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Experience with functional testing, regression testing, integration testing, system testing, and UAT support.
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Familiarity with automation tools such as Selenium, Playwright or similar tools.
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Experience with test management and defect tracking tools such as Jira.
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Understanding of Agile, Waterfall, or hybrid delivery methodologies.
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Basic understanding of CI/CD pipelines and automation integration within release processes.
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Ability to track metrics, prepare status reports, and communicate quality risks clearly.
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Proven ability to manage priorities across multiple projects, applications, and stakeholders.
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Strong problem-solving skills, including structured defect analysis and resolution follow-up.
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Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
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Strong customer service mindset and relationship-building skills.
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Demonstrated interest in process improvement, automation growth, and operational excellence.
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Experience working in cross-functional and global teams.
Preferred / Nice to Have
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ISTQB, Agile, Scrum or similar certification.
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Six Sigma Green Belt or Black Belt.
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Experience in regulated environments such as pharmaceutical, life sciences, healthcare, or manufacturing.
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Knowledge of GMP and Computer Systems Validation.
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Experience supporting testing for applications impacting 50 -100+ users.
Working Hours:
India: 05:30 PM to 02:30 AM IST
