Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Senior AI / ML OPS Engineer – Agentic AI for IT Production
Position: Senior AI / ML OPS Engineer – Agentic AI for IT Production
Experience: 7 - 9 Years
Category: IT Infrastructure
Main location: Chennai
Position ID: - J0526-2371
Responsibilities
Direct Responsibilities:
- Design, develop and operate agentic AI systems using frameworks such as LangChain / LangGraph (or equivalents)
- Implement reasoning, planning, decision and orchestration logic for production automation
- Integrate AI agents into CI/CD pipelines and ML/AI OPS processes
- Connect AI agents to observability systems (Dynatrace, logs, metrics, traces)
- Define safeguards, approval mechanisms, rollback and human in the loop controls
- Ensure compliance with security, reliability and operational governance standards
Contributing Responsibilities:
- Collaborate with OPS, SRE, APS, Architects and AI experts in cross functional squads
- Participate in testing, validation and gradual rollout of AI driven use cases
- Contribute to post incident analysis, continuous improvement and reliability engineering
- Produce and maintain technical and operational documentation compatible with RUN expectations
Technical & Behavioral Competencies
Technical Skills
- Advanced Python development and API based system integration
- Experience with agentic AI frameworks (LangChain, LangGraph, LangSmith or similar)
- Strong understanding of production constraints: availability, performance, security, auditability
- AI / ML OPS concepts, CI/CD, lifecycle management
- Observability: logs, metrics, traces, alerting (Dynatrace, Elastic, etc.)
Production & OPS Skills
- Strong background in IT Production / Operations / SRE
- Incident, problem and change management (ITIL mindset)
- Secure by design automation and controlled execution of production actions
Specific Qualifications:
- 7–12+ years of professional experience in IT Production, Operations, SRE, DevOps or Platform Engineering, including senior responsibility scopes
- Proven experience designing or operating automation systems in production environments
- Solid hands on expertise in Python development and integration with APIs, scripts, workflows or schedulers
- Practical experience with AI or ML systems used in operational or production contexts (AIOps, decision engines, automation logic)
- Exposure to agent based or AI driven frameworks (e.g. LangChain, LangGraph, LangSmith or equivalent conceptual frameworks) is highly valued
- Strong understanding of production governance, security, reliability and auditability constraints
- Experience working in international, multi site environments (collaboration with Europe / Asia / LATAM teams)
This role targets senior profiles capable of acting as a technical backbone for AI driven IT Production initiatives within ISPL.
Skills Referential (Required knowledge, skills and abilities)
Technical & Engineering Skills
- Advanced Python programming and system integration capabilities
- Strong experience with API based architectures and service integration
- Ability to design and implement automation workflows suitable for production execution
- Solid understanding of DevOps and CI/CD pipelines, including lifecycle management
- Familiarity with production platforms, cloud based environments and modern OPS toolchains
AI & Agentic Systems Knowledge
- Strong understanding of agentic AI concepts, including:
o Decision making logic
o Reasoning and planning flows
o Orchestration of actions
- Experience building or integrating AI agents into real production contexts, not limited to experimentation
- Ability to connect AI agents with observability and monitoring systems (metrics, logs, traces)
- Knowledge of safeguards, approval mechanisms, rollback strategies and human in the loop patterns for AI driven automation
Production & OPS Abilities
- Deep knowledge of IT Production constraints:
o Availability and resiliency
o Performance and capacity
o Security, compliance and audit requirements
- Strong experience with incident, problem and change management
- Ability to design automation that improves reliability without increasing operational risk
- Capability to translate operational reality (runbooks, procedures, constraints) into AI compatible logic and workflows
Behavioral Skills:
- Strong ownership and accountability for production grade deliverables
- Ability to operate with high autonomy in complex and evolving environments
- Structured and methodical approach to problem solving and system design
- Capability to balance innovation with operational safety and governance
- Willingness to mentor junior engineers and share best practices
- Ability to challenge designs constructively while respecting production standards
- Comfortable working in cross functional squads (OPS, SRE, Architects, AI experts)
Soft Skills:
- Strong analytical mindset and systems thinking
- Clear, structured and factual communication, especially in production and incident contexts
- Strong collaboration skills in international and multicultural environments
- Ability to explain complex AI or technical topics to non AI / non expert stakeholders
- Proactive and continuous improvement oriented attitude
- High level of reliability, rigor and professional integrity expected in critical IT production environments
Education Level:
- Bachelor’s or Master’s degree in Engineering, Computer Science, Artificial Intelligence, Data Science or equivalent
Location: Chennai
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world.
