JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Title: Assistant Facilities Manager – Soft Services
Location: North Gate Phase, Yelahanka Hobli, Bengaluru
Work Schedule: 6 days working
Reporting To: Facilities Manager / Account Lead
Role SummaryThe Assistant Facilities Manager – Soft Services is responsible for overseeing day-to-day soft services operations at a client-managed site, ensuring high standards of hygiene, safety, service delivery, and customer experience. This role involves close coordination with vendors, site teams, and client stakeholders to ensure all soft services are delivered in line with agreed SLAs, SOPs, and statutory requirements.
Key ResponsibilitiesOversee daily operations of soft services including housekeeping, janitorial services, pantry & hospitality, landscaping/horticulture, waste management, and security.
Supervise on-site service partners and contracted staff, ensuring optimal manpower deployment and discipline.
Conduct routine site inspections and audits to ensure SLA, SOP, and service quality compliance.
Monitor vendor performance, validate service deliverables, and address gaps through corrective actions.
Handle client feedback and escalations related to soft services and ensure timely resolution.
Ensure availability and control of consumables, pantry supplies, and housekeeping materials.
Support cost control initiatives by monitoring consumption and minimizing wastage.
Prepare and submit daily, weekly, and monthly reports covering operations, manpower, incidents, and service performance.
Ensure strict adherence to safety, hygiene, and statutory regulations including EHS norms.
Coordinate with internal teams such as EHS, HR, Procurement, and Finance for smooth operations.
Support audits, site reviews, and process improvement initiatives.
Qualifications & ExperienceBachelor’s degree or diploma in Facility Management, Hotel Management, or a related field.
5–8 years of experience in soft services management within corporate offices, IT parks, campuses, or commercial facilities.
Strong exposure to managing housekeeping, pantry, security, and other soft services.
Key Skills & CompetenciesStrong vendor and manpower management skills
Knowledge of SLA management and service quality audits
Good understanding of safety, hygiene, and statutory compliance
Problem-solving and escalation management ability
Strong communication and stakeholder coordination skills
Ability to work independently in a fast-paced site environment
What Makes This Role UniqueOpportunity to manage a large, high-visibility client site
Hands-on exposure to end-to-end soft services operations
Direct interaction with client representatives and leadership
Career growth within JLL’s global Integrated Facilities Management platform
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
