Summary: The HVAC (heating, ventilation, and air conditioning) Service Manager leads staff members who install, repair and maintain heating and air conditioning systems in both residential and commercial buildings. He routinely works directly with service and installation technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives. As a senior company representative, the HVAC Service Manager often communicates directly with customers, vendors & suppliers to ensure accurate communication of project status and requirements.
Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers’ expectations
Recruits, interviews, hires and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements
Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity
Responsible for HVAC technicians’ performance appraisals, reviews and for setting improvement goals per company requirements
Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions
Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labour hours and parts or material used
Maintains communication with vendors and factory/OEM personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department
Develops and monitors budgets, goals and objectives to insure departmental profitability
Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
Ensures that all company/department policies are being followed by all HVAC technicians
Oversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
Keeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment
Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work
Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner
Work with other departmental managers to meet company & departmental goals & objectives
Should work towards the continued success & support of the contract with positive approach.
Comply with Integral’s Health, Safety & Environmental procedures, as detailed in the site plans.
Complete any other associated task requested by the management.
This job description sets out the main duties of the post at the date when it was completed. Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed.
Mechanical background and should have in-depth knowledge and understanding of HVAC and refrigeration systems
Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems (Chiller, VRF, DX systems, etc.)
Excellent customer service and sales skills
Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required
Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
Good leadership skills to enhance team productivity and standards of work produced
Excellent verbal and written communication skills; and strong conflict management skills
Detail oriented and highly organized with the ability to handle multiple tasks and assignments
Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today
Ability to work independently, and to carry out all duties in a professional manner
driving license (Two wheeler).
Job Location : Hyderabad
Education : Diploma / Engineering in Mechanical or Electrical.
Experience : 8+ years
Vacancies : 2 No’s
Contact No : 040-66131555/2555
Interested candidates can send their CV/Resumes.
