kharadi pune maharashtra program manager Jobs – 131 Open Jobs Today

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Program Manager – Retail & Consumer Services

Zensar Technologies -
Pune, Maharashtra

Apply Now

Job details

5 hours ago

Qualifications

Risk management
AI
Communication skills

Full job description

Key Responsibilities

Program Leadership & Delivery

Lead end-to-end delivery of multiple retail/consumer services programs such as supply chain, point of sale, eCommerce, loyalty, rewards, RPA & AI
Define program roadmap aligned with client’s business priorities
Ensure delivery excellence across timelines, scope, and quality and compliance relevant to the South African market
Drive governance through structured program reviews, dashboards, and executive reporting
Domain focused delivery
Identify AI use cases and drive proactive proposals for AI native and AI infused opportunities

Client & Stakeholder Management

Act as a trusted advisor to client leadership teams such as client service managers, IT/ Business heads and CXOs
Manage relationships with key customer stakeholders & internal service line leaders
Lead executive-level discussions, steering committees, and quarterly business reviews (QBRs)
Ensure high customer satisfaction and drive account growth opportunities

Financial & Commercial Management

Own program P&L, including revenue, margin (GC), and cost management
Drive forecasting, billing, and financial governance
Identify opportunities for upsell, cross-sell, and contract expansion
Manage change requests and ensure adherence to contractual terms

Resource & Team Management

Lead distributed teams across onshore (South Africa), offshore & remote locations
Ensure optimal resource utilization and capability alignment
Mentor project managers, delivery leads, and functional teams
Build domain capability within teams for retail and consumer services

Risk, Governance & Compliance

Identify and mitigate program risks, especially those related to delivery operations, compliance & customer
Ensure adherence to client governance frameworks and regional guidelines
Maintain robust program documentation and audit readiness

Innovation & Transformation

Drive digital transformation programs using cloud, data analytics, and AI-led solutions
Identify automation and optimization opportunities across the retail value chain
Bring industry best practices and innovation to improve business outcomes

Skills & Competencies

Strong understanding of retail and consumer services domain
Proven experience in client-facing roles with senior stakeholder management
Strong financial management (revenue, margin, forecasting)
Expertise in program governance, risk management, and delivery frameworks
Excellent communication and executive presentation skills
Ability to work across geographies and manage cultural nuances

Apply Now

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program manager jobs in kharadi pune maharashtra

Program Manager – Retail & Consumer Services

Technical Project Manager( Remote)

Product/Project Manager (IAM)

Technical Project Manager (c++ ,c#)

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