mangalore karnataka manager Jobs – 116 Open Jobs Today

Team Lead
Infosys BPM Limited —Mangalore, Karnataka
- Management
- Presentation skills
- Mentoring
23h
Sr. Sales Manager, UT
Shinewell —Mangalore, Karnataka
- ₹50,000 - ₹52,000 a month
- Full-time
- Sales
- English
- Business development
- Commuter assistance
- Cell phone reimbursement
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13d

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AREA MANAGER
CPC Diagnostic —Mangalore, Karnataka
To arrange and execute client calls and meetings. Experience - 3+ Years in IVD sales. To Sell & promote IVD and immuno diagnostic products.
Area Manager Sales - Motor Insurance
ManpowerGroup —Mangalore, Karnataka
Ensure agents start submitting renewal and new business leads within defined timelines. Own agent acquisition and revenue generation in the assigned territory…
₹3,00,000 - ₹5,50,000 a year
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Team Lead

Infosys BPM Limited -
Mangalore, Karnataka

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Job details

23 hours ago

Qualifications

Management
Presentation skills
Mentoring
Communication skills
Banking

Full job description

Job Description:

Operational Excellence
Ensure strict adherence to process guidelines especially when handling sensitive financial information
Maintain schedule adherence attendance and real time queue management
Coordinate with Workforce Management WFM to ensure optimal staffing and coverage
Drive continuous improvement initiatives to enhance efficiency and customer experience
Coaching and Mentoring coach team members providing feedback and support to help them develop their skills and improve performance
Managing Conflicts Team leads are responsible for resolving conflicts within the team
They listen to all parties involved understand the root causes and work towards finding effective solutions
Facilitating Communication A team lead ensures effective communication within the team and between departments
They facilitate open dialogue ensuring that information flows smoothly and that team members feel heard
Removing Obstacles Team leads actively intervene to remove barriers that hinder productivity whether they are technical issues resource shortages or unclear requirements
Fostering Team Collaboration Creating a collaborative work environment is essential
Team leads encourage teamwork trust and mutual support among team members which enhances overall performance

Key Responsibilities:

Team Management Performance
Lead mentor and manage a team of chat support associates
Monitor daily performance against key metrics such as AHT ASAT Quality Productivity and Adherence
Conduct regular team huddles one on one sessions and performance reviews
Identify performance gaps and implement corrective action plans
Quality Compliance
Ensure high quality scores by conducting audits calibrations and coaching sessions
Maintain compliance with data privacy security and financial regulations
Address quality gaps through targeted coaching and refresher training
Client Stakeholder Management
Act as the primary point of contact for client communication and escalations
Share performance reports insights and action plans with clients
Ensure client SLAs and expectations are consistently met or exceeded

Technical Requirements:

Customer Experience
Drive superior customer satisfaction ASAT through effective coaching and process adherence
Handle escalated customer interactions when required
Promote a customer first mindset within the team
Key Skills Competencies
Excellent written and verbal communication skills
Strong understanding of chat support operations
Proven experience managing KPIs AHT ASAT Quality Adherence
Ability to analyze data and drive performance improvements
Strong people management and coaching skills
Client facing experience with professional presentation skills
Problem solving and decision making ability

Preferred Skills:

India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking

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Team Lead

Sr. Sales Manager, UT

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