Ever wanted to lead high-impact corporate travel operations across global markets? Step into the role of Supervisor – Travel Support and play a critical role in delivering seamless, compliant, and cost-effective travel solutions for NES Fircroft’s Middle East and India operations.
Role Objective
To oversee and manage end-to-end Middle East corporate travel operations, ensuring exceptional service delivery, policy compliance, cost optimization, and traveler safety. This role acts as a subject matter expert (SME) for Middle East travel while leading, mentoring, and developing a high-performing travel support team.
What You’ll Be Doing
Corporate Travel Operations
- Supervise end-to-end corporate travel bookings including air, hotels, ground transportation, and ancillary services for Middle East and India regions
- Ensure strict adherence to travel policies, SLAs, and quality standards
- Manage complex itineraries, VIP travelers, last-minute requests, and schedule changes
- Act as the primary escalation point for operational and service-related issues
- Conduct regular quality checks, service reviews, and feedback sessions
- Identify gaps and develop corrective action plans to enhance service delivery
- Lead invoicing query calls and ensure timely pack creation to enable accurate and on-time invoicing
- Conduct weekly team meetings and circulate Minutes of Meeting (MoM)
- Plan and manage projects by setting objectives, allocating tasks, monitoring progress, resolving conflicts, and mentoring team members
Stakeholder Management
- Serve as the key operational contact for Middle East corporate travel stakeholders
- Build and maintain strong relationships with internal and external stakeholders
- Address feedback proactively and implement corrective/preventive actions
- Participate in service review meetings and support account retention initiatives
Process & People Management
- Maintain updated process documentation, SOPs, and client requirement trackers
- Supervise, coach, and mentor a team of travel coordinators
- Allocate workloads, monitor productivity, and ensure coverage across Middle East time zones
- Conduct regular quality audits, performance reviews, and refresher training
- Act as a Subject Matter Expert (SME) for Middle East corporate travel operations
Supplier & Vendor Coordination
- Manage Middle East travel suppliers including airlines, hotels, car rentals, payment solutions, and TMCs
- Ensure contractual compliance and resolve supplier-related service issues
- Conduct regular vendor review meetings to improve service quality and efficiency
- Support implementation of new technologies and process enhancements
Cost Control & Reporting
- Monitor and enforce best fare practices and cost-saving initiatives
- Prepare operational and management reports on transactions, savings, KPIs, and policy compliance
- Maintain KPI dashboards, cost-to-company reports, team observations, and monthly planners
Risk Management & Traveler Support
- Ensure duty of care procedures are followed for Middle East travelers
- Handle emergency situations including flight disruptions, regional unrest, or health alerts
- Ensure accurate traveler tracking and timely communication during disruptions
Systems & Process Management
- Ensure effective use of Online Booking Tools (OBTs) and GDS platforms
- Support automation, system enhancements, and process improvements
- Maintain data accuracy, confidentiality, and compliance at all times
What We’re Looking For
Key Skills & Competencies
- Strong knowledge of Middle East / GCC corporate travel operations
- Proven leadership and team management capabilities
- Hands-on experience with GDS and OBT platforms
- Excellent communication, stakeholder, and client-handling skills
- Ability to manage escalations and high-pressure situations
- Strong analytical, reporting, and problem-solving skills
Qualifications & Experience
- Graduate or equivalent qualification
- 6–10 years of experience in corporate travel operations
- Minimum 2 years in a supervisory or team lead role
- Proven experience supporting Middle East / GCC corporate clients
Why NES Fircroft?
Attractive Compensation: Competitive salary and benefits, including medical insurance and health check-ups.
Flexible Work Environment: Enjoy a hybrid work model and flexible hours to maintain work-life balance.
Career Growth: Continuous training and clear progression pathways to help you achieve your career goals.
Fun Culture: Participate in regular team events, social activities, and engaging staff nights.
Generous Leave Policy: 18 days of paid leave plus birthday leave, 12 days of casual/sick leave, and 12 bank holidays. Paid leave increases to 20 days after 2 years.
Health & Wellness: Sponsored gym memberships and wellness programs to keep you in top shape.
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