kerala prompt engineering Jobs – 106 Open Jobs Today

SUPERVISOR - FRONT OFFICE
THE AVENUE REGENT —Kochi, Kerala
- ₹15,000 - ₹23,000 a month
- Weekend availability
- Hospitality
- Bachelor's degree
- Computer skills
- Flexible schedule
- Food provided
Quick apply

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SUPERVISOR - FRONT OFFICE

THE AVENUE REGENT
Kochi, Kerala

Quick apply

Job details

Permanent | Full-time
₹15,000 - ₹23,000 a month

Benefits

Flexible schedule
Food provided

Qualifications

Hospitality
Bachelor's degree
Hospitality Management
Computer skills
Diploma
Communication skills
Hotel experience
Hospitality management
Hotel management

Full job description

Job Description – Front Office Supervisor

Department: Front Office
Reports To: Front Office Manager
Location: Four-Star Hotel

Position Summary

The Front Office Supervisor is responsible for supervising the daily operations of the front desk and ensuring excellent guest service standards are maintained at all times. The role includes coordinating front office staff, handling guest concerns, monitoring check-in/check-out procedures, and ensuring smooth communication between departments to provide a memorable guest experience.

Key ResponsibilitiesOperational Responsibilities

Supervise daily front office operations including reception, cashiering, guest relations, and concierge services.
Ensure smooth and efficient check-in and check-out procedures.
Monitor room availability, room status, and guest preferences.
Handle guest complaints, requests, and emergencies professionally and promptly.
Ensure all guest records and registration details are accurately maintained.
Coordinate with Housekeeping, Engineering, Food & Beverage, and Security departments for guest requirements.
Monitor lobby appearance and front office cleanliness standards.
Ensure proper shift handover and communication between team members.
Maintain cash float, billing accuracy, and night audit coordination when required.

Team Supervision

Supervise and guide Front Office Associates, Receptionists, Bell Desk, and Guest Service staff.
Conduct daily briefings and assign duties to team members.
Train new employees on hotel policies, SOPs, grooming, and guest handling procedures.
Monitor staff grooming, punctuality, discipline, and performance.
Assist in preparing duty rosters and leave schedules.

Guest Service

Welcome VIP guests and ensure personalized service.
Maintain high standards of hospitality and guest satisfaction.
Upsell rooms and hotel services whenever possible.
Ensure prompt response to guest inquiries and special requests.

Administrative Responsibilities

Prepare daily reports related to occupancy, arrivals, departures, and guest feedback.
Ensure compliance with hotel policies, safety procedures, and statutory requirements.
Assist management in achieving departmental targets and service standards.

Required Qualifications

Bachelor’s degree or Diploma in Hotel Management or Hospitality Management preferred.
Minimum 2–4 years of experience in Front Office operations in a hotel, with at least 1 year in a supervisory role.
Good knowledge of hotel management software
Strong communication and interpersonal skills.
Ability to work in shifts, weekends, and holidays.
Well-groomed personality with professional appearance.

Key Skills

Leadership and team handling
Guest relationship management
Problem-solving ability
Communication and coordination
Time management
Conflict handling
Computer and PMS knowledge

Pay: ₹15,000.00 - ₹23,000.00 per month

Benefits:

Flexible schedule
Food provided

Work Location: In person

Quick apply

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