technopark, thiruvananthapuram, kerala support engineer Jobs – 161 Open Jobs Today

Service Desk - Associate
UST Global —Thiruvananthapuram, Kerala
- Continuous improvement
5h
Lead I - Enterprise Solutions(SAP HCM (Payroll, Time, PA/OM))
UST Global —Thiruvananthapuram, Kerala
- APIs
- Leadership
- Communication skills
5h
Lead I - Enterprise Solutions - API Management
UST Global —Thiruvananthapuram, Kerala
- Azure
- APIs
- Communication skills
Lead I - ML Engineering
UST Global —Thiruvananthapuram, Kerala
- Azure
- Doctoral degree
- Computer Science
8d
Lead I - Software Testing (IOS QA)
UST Global —Thiruvananthapuram, Kerala
- SDLC
Consultant II - Celonis Data Engineer
UST Global —Thiruvananthapuram, Kerala
- Azure
- Oracle
- Salesforce
Senior BeyondTrust Engineer (PAM)
UST Global —Thiruvananthapuram, Kerala
- Azure
- Scripting
- APIs
Lead II - MLOps
UST Global —Thiruvananthapuram, Kerala
- SQL
- Analysis skills
- Machine learning
Service Engineer
Pioneer bajaj —Vazhuthacaud, Thiruvananthapuram, Kerala
- ₹17,000 - ₹22,000 a month
- Full-time
- Electrical experience
- Computer skills
- In-person
- Commuter assistance
- Health insurance
Quick apply
Analyst III - Information Security - data security
UST Global —Thiruvananthapuram, Kerala
- Azure
- SQL
- AWS
8d
EY - GDS Consulting - AI And DATA - NVIDIA Pyhsical AI - Senior
EY —Thiruvananthapuram, Kerala
- Azure
- DevOps
- Master's degree
Customer Care Executive
Career Q —Thiruvananthapuram, Kerala
- From ₹15,000 a month
- Full-time
- Computer Science
- B.Sc
- English
- Health insurance
Quick apply
1d
RDKV, STB Architect
Infosys Limited —Thiruvananthapuram, Kerala
- JavaScript
- Software development
- Linux
Application Support Engineer – Multi-Stack & Cloud Operations
Jiffy —Thiruvananthapuram, Kerala
- Full-time
- Java
- AWS
- Scripting
SOC Specialist I - Cyber Security
UST Global —Thiruvananthapuram, Kerala
- Communication skills
Lead I - DevOps Engineering GitHub Enterprise CICD
UST Global —Thiruvananthapuram, Kerala
- Computer Science
- DevOps
- Bachelor's degree
GMS - Senior - IDAM - SailPoint IIQ
EY —Thiruvananthapuram, Kerala
- Software troubleshooting
- Java
- Bachelor's degree
Lead Network Engineer
RM Education Limited —Thiruvananthapuram, Kerala
- Analysis skills
- Computer networking
- Linux
Analyst II - Information Security
UST Global —Thiruvananthapuram, Kerala
- Microsoft Access
- Azure
- Software troubleshooting
Lead I - Software Testing
UST Global —Thiruvananthapuram, Kerala
- Java
- APIs

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Service Desk - Associate

UST Global -
Thiruvananthapuram, Kerala

Apply Now

Job details

5 hours ago

Qualifications

Incident management
Continuous improvement

Full job description

ID: 59360

2 - 3 Years

1 Opening

Trivandrum

Role description

Roles and Responsibilities:

Leverage Customer designated Service Management tool for incident logging and service request. Engineer to take ownership of all incidents and Service Requests from End User contact (Phone, Email, Chat, Web-based) to the Service Desk to closure. This includes following up with other teams /team members in other queues to ensure best end user experience. Provide Incident and Service Request resolution for Supported Services and Software as defined in the Customer Knowledge Base. If no Knowledge Base article exists, then the engineer will determine if a knowledge base article needs to be created and follow appropriate procedures to do so. Engineer will provide best effort support for unsupported services, software, and hardware. Best effort support is making an attempt to resolve the request by using internet resources, L2, and supervisor knowledge. Flag Incidents when Knowledge Base articles are needed and update Knowledge Base on regular basis. Escalate unresolved Incidents and Service Requests based on the defined escalation processes, maintained, and stored in Knowledge Base system. Identify and report opportunities for the Service Desk to ServiceDesk Lead to tackle more difficult incidents/requests Ensure continuous improvement year over year with regards to meeting and exceeding requirements. Adhere to the SOPs, SLAs and KPIs provided by Customer. Engineer will communicate all trending issues to Customer during weekly meeting Identify VIP members, engineer will take extra care in following documented processes and procedures which includes but not limited to non-direct contact and the expedited escalation of ticket to proper support queue.

Skills

service desk, incident management

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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support engineer jobs in technopark, thiruvananthapuram, kerala

Service Desk - Associate

Lead I - Enterprise Solutions(SAP HCM (Payroll, Time, PA/OM))

Lead I - Enterprise Solutions - API Management

Lead I - ML Engineering

Lead I - Software Testing (IOS QA)

Consultant II - Celonis Data Engineer

Senior BeyondTrust Engineer (PAM)

Lead II - MLOps

Service Engineer

Analyst III - Information Security - data security

EY - GDS Consulting - AI And DATA - NVIDIA Pyhsical AI - Senior

Customer Care Executive

RDKV, STB Architect

Application Support Engineer – Multi-Stack & Cloud Operations

SOC Specialist I - Cyber Security

Lead I - DevOps Engineering GitHub Enterprise CICD

GMS - Senior - IDAM - SailPoint IIQ

Lead Network Engineer

Analyst II - Information Security

Lead I - Software Testing

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