remote customer experience analyst Jobs – 160 Open Jobs Today

ServiceNow ITSM CSM Developer
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- Full-time
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- Customer service
- JavaScript
- APIs
- Work from home
Quick apply
5d
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Quick apply
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Outsource Bigdata —Remote
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Catalyst Clinical Research, LLC —Remote
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- Microsoft Word
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Quick apply
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Volaris Group Inc. —Remote
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RWS Group —Remote
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Deque Systems —Remote
- Full-time
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Quick apply
4d
Principal Product Owner (Technology Driven Role)
3Pillar —Remote
- Full-time
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- Microsoft Powerpoint
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1d
Senior CSM Developer (ServiceNow)
DataLunix Technologies —Remote
- Remote
- Computer Science
- Customer service
- Analysis skills
- Work from home
Quick apply
5d

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ServiceNow ITSM CSM Developer

DataLunix Technologies
Remote

Quick apply

Job details

Full-time | Contractual / Temporary
5 days ago

Benefits

Work from home

Qualifications

Performance tuning
Customer service
Data structures
IT service management
SOAP
JavaScript
REST
Scrum
APIs
ServiceNow
Agile
UI
Communication skills

Full job description

Design, develop, and implement solutions as a Senior ServiceNow Developer with a focus on ServiceNow CSM (Customer Service Management).

Configure and customize ServiceNow CSM applications, including case management, workflows, and customer service portals.
Develop and maintain ServiceNow scripts such as Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
Build and enhance workflows, Flow Designer flows, and automation to streamline customer service operations.
Work closely with Business Analysts, Architects, and stakeholders to understand requirements and translate them into scalable technical solutions.
Integrate ServiceNow CSM with other enterprise applications using REST/SOAP APIs and IntegrationHub.
Customize and enhance Service Portal or Employee/Customer portals to improve the user experience.
Support platform upgrades, performance optimization, and code reviews to ensure adherence to ServiceNow best practices.
Participate in testing, troubleshooting, and resolving production issues related to CSM implementations.
Maintain proper technical documentation and development standards.

Why you will love this role

Opportunity to work on enterprise-level ServiceNow CSM implementations.
Exposure to customer experience transformation initiatives.
Collaborative work environment with architects, developers, and product teams.
Ability to build innovative digital workflows and automation for customer service operations.
Opportunities for career growth and ServiceNow certification advancement.

We would like you to bring along

5+ years of experience as a ServiceNow Developer, with strong focus on ServiceNow CSM development.
Hands-on experience configuring and developing Customer Service Management (CSM) solutions.
Strong knowledge of JavaScript, Glide API, ServiceNow scripting, and platform development best practices.
Experience with Flow Designer, Business Rules, Client Scripts, Script Includes, and UI customization.
Experience building integrations using REST/SOAP APIs and IntegrationHub.
Experience with Service Portal or Customer Portal customization.
Strong understanding of ITSM or customer service workflows within the ServiceNow platform.
Good communication and collaboration skills to work with cross-functional teams.

Good-to-have skills

Experience with ServiceNow ITSM or other ServiceNow modules.
Familiarity with CMDB concepts and data structures.
Exposure to Agile / Scrum development methodologies.
Experience with ServiceNow platform upgrades and performance tuning.
ServiceNow certifications such as CSA or CSM-related certifications.

Benefits:

Work from home

Work Location: Remote

Quick apply

Refine Your Search

customer experience analyst jobs in remote

ServiceNow ITSM CSM Developer

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Senior Data Analyst- WFH (3+ Years)

Senior Data Analyst

Senior Billing AR Analyst

Threat Researcher III (Remote, IND)

Senior Manager - Business System Analyst

Analyst – External Manufacturing Finance

Junior AI/ML Developer (WFH)

Senior Medical Writer & Evidence Analyst

Content Analyst

Machine Learning Engineer

Lead - Corporate Finance

M&A AI & Technology Lead

SEP Specialist

Data Engineer

ServiceNow Technical Consultant – ITOM

Accessibility Business Analyst

Principal Product Owner (Technology Driven Role)

Senior CSM Developer (ServiceNow)

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