Why this role?
This is the perfect role for someone experienced in hospitality and speciality coffee, with a
passion for leading a great team, driving our business to the next level and developing
relationships with customers. You will have the opportunity to use your talent, experience and
initiative to shape the space, day to day operations and customer experiences. Develop new
relationships with local customers. Flex your guest experience skills, and truly be proud of your
stores and team performance! Along with the support of our leadership team, you will get the
chance to make your mark on this wonderful and fast growing business.
Key responsibilities of the role
As a team leader, you have a genuine passion for and appreciation of great guest experience, next
level standards, driving results and supporting a talented team. An instrumental part of the front of
house team, the team leader also enjoys building relationships with both staff and guests,
fostering a positive and friendly service environment and driving our in store experience to the
highest standard.
You will work closely alongside the head barista, reporting into the general or multisite manager
alongside your team to shape the direction of of day to day experience within our store. Focusing
on an incredible service execution and customer experience. Your role should be split
appropriately between floor leadership and have some time for admin tasks. You will have the
autonomy to manage your own time effectively depending on the business needs, but the vast
majority of your time should be spent on the floor supporting your team, delivering training and
maintaining standards.
Your responsibilities include:
- You are a guest experience enthusiast.
- You manage all stock requirements and orders for products and related supplies. You are the
main point of contact day to day for both interstate communication, senior leaders and
suppliers.
- You help to train and onboard all new comers. You also conduct ongoing training events for
existing staff members as well as providing the team with in-the-moment coaching, both
positive and negative, to keep to keep standards high.
- You monitor and maintain hygiene and cleaning standards. You lead by example by always
working clean and following the correct procedures to keep everyone safe. You also maintain
Maintain the equipment, cleaning them on a daily basis and making sure that everyone in the
team knows how to perform the daily cleaning tasks needed to ensure the equipment is
maintained properly. You escalate to engineers and book service appointments when necessary.
- You act as a shift leader when you are the most senior person in the team, making sure that the
day operates smoothly. This includes making sure breaks are taken at appropriate times, make
sure staff put anything they eat or drinks through the till as STAFF SNACK and you make sure
the the daily checklists are completed. You coordinate closely with your leaders and your team
to ensure optimal service and quality. You escalate any issues immediately and work to solve
problems as independently as appropriate, however, you are never afraid to ask questions and
clarify things with your team if you are unsure!
What experience and traits do you need for this role?
- A passion for team development, training and support
- You are a great shift leader and are comfortable delivering training with your team
- A passion for quality coffee and warm and friendly customer service
- A minimum of two years working in a high-end speciality coffee environment Ideally, a minimum
of one year in a supervisory or management capacity
- Be a workflow perfectionist, always seeking the most efficient way to achieve a goal, and
always coaching your team to do the same
