Job Title: Night Duty Manager (3-Star Hotel)Job Summary
The Night Duty Manager is responsible for overseeing hotel operations during night hours, ensuring smooth front office functioning, guest satisfaction, and accurate night auditing. The role requires strong knowledge of WINHMS (Hotel Management Software), front office procedures, and night audit processes.
Key Responsibilities1. Front Office Operations
- Supervise all front office activities during the night shift
- Handle guest check-ins and check-outs efficiently
- Manage room allocations and reservations
- Resolve guest complaints promptly and professionally
- Ensure smooth coordination between departments (housekeeping, security, etc.)
2. Night Auditing
- Perform daily night audit procedures
- Verify all financial transactions (cash, card, online bookings)
- Balance room revenue, POS postings, and accounts
- Generate and review daily reports (occupancy, revenue, ARR, etc.)
- Ensure accuracy of billing and postings in the system
3. WINHMS System Handling
- Operate WINHMS software for:
- Reservations and check-ins/outs
- Billing and invoicing
- Night audit processing
- Troubleshoot minor system issues
- Ensure all entries are correctly updated in the system
4. Guest Relations
- Ensure high levels of guest satisfaction
- Handle VIP arrivals/departures
- Maintain professional communication with guests
- Address emergencies or special requests
5. Security & Safety
- Monitor hotel safety during night hours
- Coordinate with security staff
- Handle emergency situations (fire, medical, disturbances)
6. Reporting & Handover
- Prepare shift reports for management
- Communicate important updates to the morning team
- Maintain logs of incidents and guest feedback
Requirements
- Minimum 2–4 years experience in hotel front office operations
- Experience as Night Auditor / Duty Manager preferred
- Strong knowledge of WINHMS software (mandatory)
- Good understanding of night auditing procedures
- Strong knowledge of front office operations
- Good communication and problem-solving skills
- Ability to work independently during night shifts
Preferred Skills
- Leadership and team handling
- Basic accounting knowledge
- Customer service excellence
- Attention to detail
Shift Timing
- Night Shift (typically 09:00 PM – 8:00 AM, may vary)
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Experience:
- Night audit: 5 years (Preferred)
Language:
- English, Hindi, (Preferred)
Work Location: In person
