Job Title: Customer Support Executive
Company: BrightCHAMPS
Location: Work From Office (HSR Layout, Bangalore)
Working Days: 6 Days a Week (Saturday & Sunday working with rotational week off)
About Us
At BrightCHAMPS, we’re committed to bridge the gap between traditional education and the skills kids need to thrive in a fast-changing world.
Trusted by parents and students across 30+ countries, we deliver world-class learning experiences in technology, STEM, AI, financial literacy, communication, and more. With over 200,000 classes scheduled every month, we’re creating a global movement to equip children with the tools they need to lead successful, fulfilling lives with expert-designed courses tailored to each child’s age and grade.
But we're not stopping there. Through interactive one-on-one sessions with passionate educators, partnership with Harvard Business Publishing Education to get access to their learning resources, and a commitment to making quality education accessible for all, we're nurturing tomorrow’s entrepreneurs, innovators, and leaders.
Our journey has just begun, but our vision is crystal clear; to become the most trusted learning platform in the world, ensuring no child is held back by a lack of opportunity.
Roles & Responsibilities
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, concerns, and complaints effectively.
- Provide accurate information regarding classes, schedules, and services.
- Maintain proper call records and update CRM systems regularly.
- Coordinate with internal teams to ensure quick issue resolution.
- Deliver a positive customer experience through clear communication and empathy.
- Follow communication scripts, quality standards, and operational guidelines.
Requirements
- Excellent verbal communication skills in English (additional languages are a plus).
- Strong listening and problem-solving abilities.
- Comfortable working in a fast-paced environment.
- Basic knowledge of MS Office and CRM tools is preferred.
- Willingness to work on weekends with rotational week offs.
- Immediate joiners preferred.
- Personal Laptop
Eligibility
- Graduate / Undergraduate students can apply.
- Freshers with strong communication skills are welcome.
What You’ll Gain
- Hands-on experience in customer support and operations.
- Exposure to a fast-growing EdTech environment.
- Opportunity to develop communication and problem-solving skills.
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Pay: ₹26,000.00 - ₹37,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund
Ability to commute/relocate:
- HSR Layout Sector 2, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have a personal laptop for official purpose?
- Are you comfortable working 6 days a week(inc Sat & Sun)?
- Current CTC
- The Max CTC for this role is upto 4.5 lpa. Are you comfortable with the same?
Work Location: In person
