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Customer Success Operations Associate

Augusta Hitech Soft Solutions
Remote

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Job details

Full-time
1 day ago

Qualifications

Operations management
Administrative experience
Data entry

Full job description

Required Skills: Customer Success, Operations Management
Working Shift: 40
Country: India

Name of the position: Customer Success Operations Associate

Location: Chennai/ Coimbatore

No. of resources needed : 01

Mode: Fulltime

Shift : US shift (7pm to 4am IST)

Years of experience: 1+ Years

Responsibilities :

1. Administrative Support: Handle routine paperwork, data entry, and documentation maintenance, such as updating client profiles, knowledge bases, internal reports, and writing drafts of Statements of Work (SOWs) for review by Account Managers.

2. Scheduling and Coordination: Schedule interviews for new resources, client meetings, or training sessions; coordinate cross-functional activities like resource allocation and collaborate with the Talent Acquisition team on sourcing, screening, and onboarding needs.

3. Onboarding and Offboarding Resources: Manage the end-to-end process for onboarding new team members or consultants (e.g., setup in systems, training coordination, and Background Verification/BGV processes) and offboarding (e.g., access revocation, knowledge transfer) to ensure compliance and seamless transitions.

4. Logistics Management: Coordinate shipments of equipment like laptops or other hardware for resources, tracking delivery and resolving any delays.

5. Timesheet and Compliance Follow-Up: Monitor and follow up on timesheets for resources, ensuring accuracy, timely submission, and compliance with company policies or client contracts; assist with BGV follow-ups as needed.

6. Issue Resolution for Resources: Address day-to-day issues faced by resources (e.g., technical glitches, access problems, or workflow bottlenecks) through ticket management, escalation to relevant teams, and quick fixes.

7. Reporting and Metrics Tracking: Compile basic reports on resource utilization, account health, or operational metrics; prepare monthly client meeting reports summarizing key discussions, action items, and outcomes; assist in drafting Quarterly Business Review (QBR) reports with data aggregation, visualizations, and initial insights to support AM presentations.

8. Process Optimization: Identify inefficiencies in CS operations, automate repetitive tasks (e.g., notifications or reports), and maintain internal systems like CRMs or customer success platforms.

9. Cross-Functional Collaboration: Work with HR, IT, finance, Talent Acquisition, and other departments to streamline processes, such as billing inquiries, support tickets, or SOW finalizations.

Apply Now

Refine Your Search

technical associate jobs in remote

Customer Success Operations Associate

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Associate Staff Engineer (Adobe Campaign Adobe Real-Time CDP)

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