Remote Operations associate Jobs – 101 Open Jobs Today

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L2 NOC Five9 Engineer

Anovia
Remote

Apply Now

Job details

Full-time
13 days ago

Benefits

Health insurance
Paid time off

Qualifications

Azure
Computer Science
Software troubleshooting
Multilingual
Call center
Technical support
AWS
Analysis skills
IVR
VoIP
Bachelor's degree
ITIL
Scripting
Computer networking
APIs
ServiceNow
Communication skills
PowerShell
Active Directory
Information Technology

Full job description

Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with deep expertise in Unified Communications and Contact Center technologies. Operating for over 20 years, we specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services. With a global team of over 200 professionals, we support some of the world's leading Fortune 500 and Fortune 1000 organizations.

This position requires an experienced L2 NOC Engineer with strong expertise in Unified Communications (UC) and Contact Center as a Service (CCaaS) platforms. The ideal candidate will be responsible for monitoring enterprise communication systems, troubleshooting complex voice and call-flow issues, and ensuring seamless performance across contact center environments. The role demands strong analytical skills, the ability to work in high-pressure 24x7 environments, and hands-on experience with platforms such as Five9, Webex Contact Center, Genesys, or AWS Connect.

Responsibilities:

Monitor CCaaS and UC platforms including Five9, Webex Contact Center, Genesys, and AWS Connect to ensure system availability and performance
Diagnose and resolve inbound/outbound call flow issues, IVR failures, campaign issues, and agent login/connectivity problems
Perform proactive monitoring using NOC tools and administrative consoles to identify performance degradation and service-impacting issues
Configure and manage system components such as user provisioning, call routing, queues, auto-attendants, voicemail, and resource accounts
Support voice infrastructure changes including SBC/device rollouts, routing updates, and platform migrations (e.g., Skype for Business to Microsoft Teams transitions)
Automate routine operational tasks such as reporting, user assignments, and Active Directory updates using PowerShell or APIs
Collaborate with internal and external stakeholders to ensure timely incident resolution and maintain service quality standards
Maintain accurate documentation of incidents, changes, and configurations in accordance with ITIL/ITSM best practices

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field
Proven experience as a NOC Engineer or in Unified Communications / Voice / Contact Center support roles
4+ years of experience in network or voice operations, with at least 2+ years of hands-on experience on CCaaS platforms such as Five9, Webex
Contact Center, Genesys, or AWS Connect
Strong understanding of VoIP, SIP call flows, IP telephony, and contact center technologies
Hands-on experience with troubleshooting complex voice routing, IVR systems, and agent connectivity issues
Experience with monitoring tools and ITSM platforms such as ServiceNow preferred
Proficiency in PowerShell scripting, automation, and API-based integrations
Familiarity with Microsoft Teams voice environments and migration scenarios is a plus
Strong analytical, troubleshooting, and communication skills with ability to work in 24x7 shift environments
Experience with ITIL processes and incident/change management practices is preferred
Certifications such as Microsoft Teams Administrator Associate, Azure Fundamentals, or networking/voice certifications are an added advantage

Benefits at Anovia:

Comprehensive Health Insurance policy
Employee Wellness Program with focus on mental health
Robust reward and recognition programs
Company incentive programs
Attractive leave policy including holiday leave, maternity leave, paternity leave, birthday leave, bereavement leave, and paid personal time off
Strong focus on learning, development, and career growth opportunities
Remote work flexibility
Work-life balance initiatives
Immigration support program for eligible employees relocating to Canada

We thank all candidates for their interest; however, only shortlisted candidates will be contacted.

Anovia is an equal opportunity employer.

Apply Now

Refine Your Search

operations associate jobs in remote

L2 NOC Five9 Engineer

Product Manager IV - IN

Data Engineer – Databricks & Lakehouse (Power BI Environment)

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Territory Manager - Central India

Manager / Area Manager Artificial Intelligence

Associate IP Architect

Senior DevOps Engineer

Manager, Mainframe Systems Programming – CICS

Senior Technical Consultant, Platform Engineering - Azure

Associate Staff Engineer (Adobe Campaign Adobe Real-Time CDP)

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