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Sr System Administrator

HRhelpdesk
Indore, Madhya Pradesh

Apply Now

Job details

Full-time

Benefits

Paid holidays
Health insurance
Life insurance

Qualifications

Jira
Desktop support
ITIL Certification
Azure
Writing skills
English
Windows
Master's degree
MCA
RBAC
Project management
Bachelor's degree
IT support
Computer Engineering
Smartsheet
Scripting
Computer networking
APIs
Project management software
IT
B.E.
Microsoft Project
AI
Diploma
Communication skills
PowerShell
Intune
Time management
VPN

Full job description

Job Information

Job Opening ID

ZR_780_JOB

Date Opened

05/15/2026

Industry

IT Services

Work Experience

15-20 years

Job Type

Full time

Salary

Confidential

City

Indore

State/Province

Madhya Pradesh

Country

India

Zip/Postal Code

452001

Job Description

About Company:

We are a rapidly growing, private equity backed SaaS product company that is powering some of the world’s most important missions. We were founded by engineers and built to give our outstanding teams the best possible environment to write great code to build world-class products that our customers love.

We provide cloud-based solutions - that power the full lifecycle management of grants, scholarships, and fellowships, as well as employee giving and workplace volunteer programs. We offer all employees an ambitious but fun-loving and open culture, a flexible work environment, and competitive benefits.

Job Summary:

The Systems Administrator position will be a member of the company's IT Operations team assisting users with Desktop Support issues. This candidate will be primarily responsible for setting up and deploying company's endpoint devices, providing IT support to company's users, assisting with SaaS account access controls, creating IT documentation, assisting with key IT-related projects, and acting as the point-person for IT Onboarding and Offboarding . This is a full-time position onsite in Indore and reports to the IT Operations Manager.

Responsibilities:

Key technician for day-to-day IT support of company's employees including on-site and remote support
Manage IT Endpoint inventory including computers, monitors, input devices (mice/keyboards/trackpads), printers and printing supplies, and headphones/AirPods.
Stakeholder in endpoint lifecycle process including procurement, lifecycle management, and retiring of endpoint devices and peripherals
Triage cybersecurity related endpoint issues
Perform onboarding duties for company's employees including equipment shipping, peripheral device procurement, endpoint device setup, and new hire orientation
Perform offboarding duties for company's including account and access revocation, equipment returns, and other required offboarding duties.
Provide support to company's users utilizing Jira ticketing system in order to track issues and collect data-driven metrics
Support company's meeting space technologies including Zoom/Google Meet Room hardware, displays, video bars, speakers, and microphones.
Build and deploy IT approved operating systems, applications and software updates on endpoint devices utilizing device management systems such as Kandji and Microsoft Intune utilizing industry standard best practices for testing and validating packages prior to production deployment.
Initiate, coordinate, and enforce company's policies and procedures
The primary goal for this role should be to ensure company's employee technical needs are met

Requirements

Skills and Experience:

Educational Qualifications - B.Tech / B.E (IT, CS, ECE) / BCA / MCA / Diploma in Computer Engineering
15+ years of Desktop Support experience or equivalent IT experience
Apple Support Experience - At least 5 years experience supporting Apple devices. This person would be familiar with Mac scripting (ZSH would be preferable)
Apple Device Management - At least 3 years experience managing either JAMF or Iru/Kandji. Iru experience would be great, but that may be a limited audience.
Scripting/API - I would like someone with 5 years experience writing scripts or building automation using APIs. ZSH and Powershell would be specifically what Id like to see.
Azure - I would like someone with 3-5 years of direct Azure support experience. This person would be familiar with role based access controls (RBAC), group based license management, and SSO.
Microsoft Windows - At least 3 years supporting Microsoft Windows (Win10/11) - Familiar with supporting users with wireless networking and VPN issues in particular
Windows Device Management/Intune - At least 3 years experience supporting/using MIcrosoft Intune
Exceptional English Language Skills - Must be comfortable with conversational/written English as this person will need to work with US based staff sometimes
Associate’s degree in a computer-related field or equivalent experience
Experience with IT documentation and ticketing software (Jira preferred)
Experience with business collaboration and communication tools (e.g. Google Meet and Zoom)
Ability to prepare and interpret IT documents and step-by-step action plans
Capability to install, diagnose, upgrade, and restore Apple and Windows based computers
Familiarity with computer networking environments and terminology
Familiarity with automation tools utilizing APIs
Exposure to AI technologies - LLMs, RAG, Agentic AI
Exceptional client-facing and teamwork skills
Familiarity with project management software (Asana, Jira, Smartsheet, Microsoft Project, Microsoft Planner, or the equivalent)
A+ and ITIL Certification preferred
Microsoft and/or Apple certifications preferred Soft Skills Required
Problem-solving & troubleshooting mindset
Time management
Excellent verbal and written english communication skills
Ability to work in rotational shifts (if required)
Documentation discipline

Benefits

Medical & Life insurance
Motivating compensation
Paid Holidays
Great working environment
Rapid career development opportunities

Apply Now

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