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Senior Analyst -Operations Management- Hyderabad

Deloitte -
Hyderabad, Telangana

Apply Now

Job details

Qualifications

Knowledge management
Microsoft Excel
Azure
Operations management
Customer service
Data analysis skills
SOAP
Presentation skills
JavaScript
REST
SharePoint
APIs
Content management
JSON
Leadership
jQuery
HTML

Full job description

Senior Analyst - DFlow - CoRe DDAI - Deloitte Support Services India Pvt Ltd.

Are you looking for an exciting opportunity in the world of business automation technology? Do you thrive on working with customers to uncover problems and figuring out how to solve them using technology? Are you good at strategic thinking? Does working on projects with different methodologies excite you? Are you keen to operate and deliver within a high-performing team where business demand and pressure are high? If yes, then CoRe DFlow is the team for you. Our team defines, estimates, and delivers technology projects that support internal practitioners across the globe serving Deloitte’s clients.

Work you'll do

As a Software Engineer II on the DFlowTeams team, you will be responsible for:

Overseeing day-to-day operational activities for the customer service channel, including DFlowTeams space provisioning and support activities
Monitoring support tickets and resolving client issues while performing quality checks on provisioning, process tasks, and portal updates
Identifying process improvement opportunities and maintaining process documentation in alignment with established workflow standards
Creating and maintaining reports, analyses, and visualizations to support operational efficiency and leadership decision-making
Collaborating with stakeholders to update portal content, gather enhancement ideas, and support knowledge sharing across the firm

The team

DFlowTeams is a project management and collaboration tool that practitioners across Deloitte use for their project work. DFlowTeams also address a variety of business needs, including marketing and communication, knowledge management, learning and development, and overall process automation. The team uses Microsoft Teams, SharePoint (on-prem and cloud) primarily as a platform. We use various web development and automation tools/technologies (i.e., HTML, jQuery, JavaScript, REST/SOAP API (Application Programming Interfaces), JSON (JavaScript Object Notation), Nintex, Azure, Power apps/flows, and many more) within a structured delivery process to develop products that deliver significant value to our internal customers across Deloitte’s global network.

Location: Hyderabad

Shift Timings: 8 AM to 5 PM IST; 11 AM to 8 PM IST; 2 PM to 11 PM IST

Qualifications

Required:

3-6 years of experience in professional services, knowledge management, content management, or operations support
Experience supporting customer service or operations management processes
Experience using HTML, SharePoint, Microsoft Teams, and reporting tools
Experience using Microsoft Excel for data analysis and reporting
Experience creating presentation materials and storyboards for end users or leadership stakeholders
Experience managing multiple tasks or workstreams and maintaining process documentation
Experience supporting knowledge management or content management activities

Preferred:

Experience supporting Microsoft Teams space provisioning or administration
Experience creating dashboards, reports, or data visualizations
Experience publishing and maintaining content in customer-facing or internal portals
Experience with SharePoint on-premises and SharePoint Online
Experience with workflow or automation tools such as Nintex, Power Apps, or Power Automate
Experience presenting analyses, recommendations, or operational updates to leadership stakeholders

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 351497

Apply Now

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