#ACN GN - SONG - Service - Amazon Connect - Associate Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- Salesforce
- Master's degree
#ACN GN - SONG - Service - Amazon Connect - Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- Salesforce
- Master's degree
#ACN GN - SONG - Service - Amazon Connect - Senior Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- Salesforce
- Master's degree
Oracle Fusion Cloud HCM Payroll Analyst
Covantech —Hyderabad, Telangana
- Email
- Microsoft Powerpoint
- Oracle
- Software development
Tech Lead Java
Ezeiatech Systems —Gurugram, Haryana
- Full-time
- Computer Science
- Engineering
- Java
Senior Associate/ Manager
Dygitech —Gurugram, Haryana
- Call employer
- Oracle
- SQL
- Bachelor's degree
Oracle Cloud Subscription Management Engineer
IMPRONICS DIGITECH PRIVATE LIMITED —Hyderabad, Telangana
- Oracle
- Computer Science
- ERP systems
Quick apply
#ACN GN - SONG - Service - Amazon Connect - Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- Salesforce
- Master's degree
Conga Apttus CPQ CLM BSA
Jade Global —Hyderabad, Telangana
- Full-time
- Sales
- Salesforce
- Analysis skills
#ACN GN - SONG - Service - Amazon Connect - Consultant
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- Salesforce
- Master's degree
GN - SONG - Service - Amazon Connect - Consultant
Accenture —Chennai, Tamil Nadu
- Full-time
- Management
- Salesforce
- Master's degree
Solution Architect
Airtel India —India
- Sales
- Master's degree
- Analysis skills
Kinaxis techno-functional Lead / Architect
RAPIDFLOW —India
- Full-time
- Oracle
- Inventory management
Quick apply
Lead Engineer - Salesforce
Algoworks Solutions —India
- Full-time
- Remote
- Computer Science
- Salesforce
- Bachelor's degree
Digital Transformation Lead
Tudip Technologies —India
- Full-time
- Azure
- Computer Science
- Master's degree

I want to receive the latest job alerts for techno functional solution architect

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

techno functional solution architect jobs near

Manager jobs in Hyderabad, Telangana

Junior Copywriter jobs in Mumbai, Maharashtra

Medical Technologist jobs in Mumbai, Maharashtra

Senior Analyst jobs in Bengaluru, Karnataka

Service Manager jobs in Bengaluru, Karnataka

Cloud Analyst jobs in Hyderabad, Telangana

Manager jobs in Vellore, Tamil Nadu

Quality Manager jobs in Chennai, Tamil Nadu

Warehouse Manager jobs in Tiruvottiyur, Chennai, Tamil Nadu

Zepto, Sales Manager jobs in Hyderabad, Telangana

Restaurant Manager jobs in Chennai, Tamil Nadu

Credit Manager jobs in Nagpur, Maharashtra

Manager, Sales, Credit, Collection jobs in Thanjavur, Tamil Nadu

Junior Architect jobs in Noida, Uttar Pradesh

Junior Cloud Engineer jobs in Bengaluru, Karnataka

Junior Architect jobs in Bengaluru, Karnataka

Junior Copywriter jobs in Delhi, Delhi

Medical Technologist jobs in Shanthinagar, Bengaluru, Karnataka

Work From Home, Medical Transcription jobs in Pune, Maharashtra

Assistant Professor, Medical Lab Technology jobs in Delhi, Delhi

#ACN GN - SONG - Service - Amazon Connect - Associate Manager

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Business Management
Program management
Management
Cloud architecture
Business intelligence
Software deployment
Salesforce
PaaS
Master's degree
AWS
Bachelor's degree
APIs
ServiceNow
B.E.
Business management
Solution architecture
SaaS
MBA

Full job description

Job Title - Amazon Connect + Level 8 (Associate Manager) + Entity (S&C GN)

Management Level: Level 8 – Associate Manager

Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai

Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact CenterGood to have skills: AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend

Job Summary

The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

Roles & Responsibilities:

Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation
Business Development: Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects
Market Unit Development: Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required
People Development: Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team.
Project Delivery: Lead a team of contact center transformation consultants and engage with the client and implementation team: for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities
Provide best practices guidance and implement approach based on industry or process benchmarks

Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options.
Lead practice-specific initiatives including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc.

Professional & Technical Skills:

Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project
Good understanding of contact center technology landscape.
An understanding of AWS Cloud platform and services with Solution architect skills.
Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc
Deep functional and technical understanding of APIs and related integration experience
Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms
Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.
Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.
Excellent communications skills
Strong program management / people management skills

Bachelor’s degree in related field or equivalent experience and Post-Graduation in Business management would be added value.
Minimum 7 years of experience in delivering software as a service or platform as a service projects related (pref. a mix of cloud and on-premise contact center platforms)
Hands-on experience working on the design, development and deployment of contact center solutions at scale.
Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe
Experience in taking a lead role for building contact center applications that have been successfully delivered to customers

Additional Information:

An opportunity to work on transformative projects with key G2000 clients
Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities

Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:

About Our Company | Accenture

Experience: Minimum 8 year(s) of experience is required

Educational Qualification: BE/B Tech/ M Tech/MBA from a Tier 1 or Tier 2 institute

Apply Now

Refine Your Search

techno functional solution architect jobs

#ACN GN - SONG - Service - Amazon Connect - Associate Manager

#ACN GN - SONG - Service - Amazon Connect - Senior Analyst

#ACN GN - SONG - Service - Amazon Connect - Senior Manager

Oracle Fusion Cloud HCM Payroll Analyst

Tech Lead Java

Senior Associate/ Manager

Oracle Cloud Subscription Management Engineer

#ACN GN - SONG - Service - Amazon Connect - Manager

Conga Apttus CPQ CLM BSA

#ACN GN - SONG - Service - Amazon Connect - Consultant

GN - SONG - Service - Amazon Connect - Consultant

Solution Architect

Kinaxis techno-functional Lead / Architect

Lead Engineer - Salesforce

Digital Transformation Lead

I want to receive the latest job alerts for techno functional solution architect

Explore jobs in more locations

About Accenture:

Jobseeker tools

Employer Tools

Browse

Stay Connected