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EY GDS - Delivery Excellence Senior Manager position
Within last decade, cost of delivery and Delivery excellence has become the most critical factors to run successful and popular businesses spread around the globe. To support such a dynamic and fast paced IT transformation industry, we are using various cutting-edge Delivery Excellence models and tools with relentless focus on automation to offer best in class and tailor-made solutions to our clients.
As a part of our global team you will be part of GDS projects as Delivery Excellence management professional. You will be involved in working on challenging problems and creating next generation delivery excellence platforms.
The opportunity
We are offering you a demanding role. You will use the most advanced Quality models to implement the newest delivery excellence solutions. This position includes possibility to interact within international environment and work with the most recognizable and influential players in Delivery Excellence space.
Your key responsibilities
- Act as the primary face of the SI for all Oracle HCM engagements, representing delivery excellence, quality, and accountability.
- Serve as the functional authority across all HCM Cloud modules, with deep expertise in multi legislative Payroll, ensuring solutions align with client business needs.
- Lead major client workshops, requirement sessions, solution walkthroughs, and decision making forums with HR leadership.
- Translate business challenges into clear, actionable functional solutions while coordinating with architects and technical teams for complex design decisions.
- Provide strong governance across implementation, enhancement, and support phases, ensuring seamless delivery and stakeholder alignment.
- Lead cross functional workstreams, manage deliverables, track risks, and drive proactive mitigation in collaboration with project managers.
- Ensure consistent quality of configurations, documentation, testing, and deployment activities performed by the delivery team.
- Oversee cutover planning, payroll readiness, UAT cycles, and post go live stabilization, acting as the client’s trusted escalation point.
- Drive continuous improvement by identifying opportunities for optimization, automation, and process redesign across HCM operations.
- Partner with sales and solution teams to support RFP/RFI responses, gather requirements, and shape winning proposals.
- Participate in client pitches, presenting Oracle HCM capabilities, approach, timelines, and delivery models with confidence.
- Conduct tailored demo sessions showcasing key modules (e.g., Payroll, Core HR, Time & Labor), aligned with client use cases.
- Assist in estimating effort, defining scope, and identifying delivery risks during pre sales discussions.
- Guide prospects on Oracle HCM Cloud capabilities, industry best practices, and value driven transformation strategies.
- Build strong rapport with potential clients, positioning yourself as a trusted advisor during the sales cycle.
Good understanding of :
- The Oracle HCM Cloud ecosystem, cross module integration points, security, and governance models.
- Multi country payroll laws, statutory compliance, and operational payroll processes.
- HR process frameworks across hire to retire, attendance, benefits, compensation, and employee lifecycle management.
- SI delivery frameworks, governance structures, status reporting, and client side decision workflows.
- Functional impacts of quarterly releases, regression testing, and change management.
Skills and attributes for success
- Exceptional communication and presence -able to influence C suite, HR leaders, and business stakeholders with confidence.
- Strong leadership and ability to command complex discussions, manage escalations, and guide client decisions.
- Ability to bridge the gap between business and technology: not deeply technical, but strategically functional.
- Strong relationship building skills, acting as a trusted advisor, not just a delivery manager.
- High emotional intelligence, diplomacy, and the ability to manage changing priorities across a multi-country landscape.
- Problem-solving mindset with an ability to simplify complexity and guide clients toward the right choices.
To qualify for the role, you must have
- 15+years of Oracle HCM experience with strong hands on exposure to a minimum of 4 functional modules.
- Proven experience managing multi country HCM Transformations or large-scale payroll operations.
- Strong client-facing experience leading workshops, governance calls, and steering committees.
- Experience coordinating with architects, technical leads, and offshore/onshore teams.
- Proven ability to take accountability for delivery outcomes, client satisfaction, and operational stability.
Additionally, good to have
- Experience working in global SI delivery models (onshore–offshore).
- Exposure to HR transformation programs or large, multi phase Oracle Cloud implementations.
- Familiarity with reporting tools (OTBI), release readiness, and quarterly upgrade assessments.
- Previous experience working with or supporting pre sales, solutioning, or estimation cycles.
- Pre sales experience in shaping proposals, estimates, or scope documents.
- Exposure to HR transformations, large rollouts, or multi-country implementations.
- Familiarity with OTBI/BI reporting, release readiness, and quarterly upgrade testing.
- Experience guiding change management or user adoption initiatives.
Ideally, you’ll also have
- Experience mentoring junior and mid-level consultants and building functional capability.
- Strong command in delivering executive presentations and handling escalations gracefully.
- Experience with program-level governance, PMO interactions, and steering committee discussions.
What we look for
- A confident, polished communicator who can represent the team with authority and win client confidence.
- A leader who understands both delivery and commercial aspects, supporting pre sales while driving execution excellence.
- A strategic thinker who provides clarity, direction, and steady leadership in complex environments.
- Someone who thrives in a client facing role, builds long-term relationships, and drives business value through Oracle HCM expertise.
What working at EY offers
At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.
You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
EY | Building a better working world
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