Techno functional solution architect Jobs

EA - DEC - Deputy Manager - Product Support
Deloitte —Bengaluru, Karnataka
- Analysis skills
- IT
- Communication skills
Associate Technical Consultant
AutomationEdge —Pune, Maharashtra
- Full-time
- Computer networking
DE-REC-Risk Asset-Product-Solution-Arch-GDN02
EY —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- DevOps
DE-RCE-CCAR-CreditRisk-Tech-Analyst-GDSN02
EY —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
Assistant Manager - Python
STL - Sterlite Technologies Limited —Waluj Buzurg, Maharashtra
- Azure
- AWS
- Analysis skills
DE-REC-Risk Asset-Tech-Lead-GDN02
EY —Bengaluru, Karnataka
- Azure
- Computer Science
- DevOps
Senior Supply Planning Functional Expert
Indorama Ventures —Kolkata, West Bengal
- Microsoft Excel
- Azure
- SQL
Lead DevOps Engineer
Unified Infotech —Kolkata, West Bengal
- Full-time
- Azure
- B.Sc
- DevOps
Assistant Manager - Python
Sterlite Technologies Limited —Waluj Buzurg, Maharashtra
- Azure
- AWS
- Analysis skills
Quick apply
Lead Offer Optimization and Data Science
Sabre —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Director - Enterprise Apps
BirlaSoft —Hinjawadi, Pune, Maharashtra
- Oracle
- IT
- Communication skills
Oracle EPM-Oracle PBCS-Senior
EY —Pune, Maharashtra
- Full-time
- Oracle
- Master's degree
- Travel
DE-REC-Risk Asset-Tech-Dev-GDN02
EY —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- DevOps
DE-RCE-CCAR-CreditRisk-Tech-Analyst-Mgr-GDSN02
EY —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
IN_Associate_Core Banking (Finacle / Flexcube) _FS TECH_Advisory_Bangalore
PwC —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Oracle
- PMP
2d
DE-RCE-CCAR-LiqRisk-Tech-Analyst-Mgr-GDSN02
EY —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
Digital Engineering Manager
Kidde-Fenwal LLC —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- DevOps
Senior Oracle Cloud Technical Lead
iteria.us —Hyderabad, Telangana
- Oracle
- Computer Science
- Java
- Paid time off
Dynamics CRM Functional Associate+PL400
ITC WORLDWIDE —Delhi, Delhi
- Azure
- DevOps
- English
Quick apply
Director, Data, Analytics & AI - FR/ERM
Standard Chartered —Bengaluru, Karnataka
- Doctoral degree
- Computer Science
- Master's degree
- Health insurance
- Paid sick time
14d

I want to receive the latest job alerts for techno functional solution architect

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

techno functional solution architect jobs near

Credit Analyst jobs in Bengaluru, Karnataka

Director Of Analytics jobs in Bengaluru, Karnataka

Technical Consultant jobs in Pune, Maharashtra

Data Scientist jobs in Bengaluru, Karnataka

Product Support jobs in Bengaluru, Karnataka

Devops Engineer jobs in Kolkata, West Bengal

Delivery Analyst jobs in Bengaluru, Karnataka

Technical Lead jobs in Bengaluru, Karnataka

Banking Associate jobs in Bengaluru, Karnataka

Analyst jobs in Coimbatore, Tamil Nadu

Credit Analyst jobs in Vijayawada, Andhra Pradesh

Government Data Analyst jobs in Pune, Maharashtra

Credit Analyst jobs in Kolkata, West Bengal

Credit Analyst jobs in Pune, Maharashtra

Credit Analyst jobs in Noida Sector 62, Noida, Uttar Pradesh

Director Of Analytics jobs in Chennai, Tamil Nadu

Sr Director Engineering jobs in Bengaluru, Karnataka

Director Of Analytics jobs in Noida, Uttar Pradesh

Physical Director, Sports Coach jobs in Hyderabad, Telangana

Art Director jobs in Pune, Maharashtra

EA - DEC - Deputy Manager - Product Support

Deloitte -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

Analysis skills
IT
Design thinking
Application support
Communication skills

Full job description

Job requisition ID :: 104903

Date: Jun 14, 2026

Location: Bengaluru

Designation: Deputy Manager

Entity: Deloitte Touche Tohmatsu India LLP

EA - DEC - Deputy Manager - Product Support

Job requisition ID : 104903
Location: Bengaluru
Entity: Deloitte Touche Tohmatsu India LLP

The team

The Digital Excellence Centre is responsible for building products and platforms for Deloitte India that focuses on providing extraordinary customer experience by putting design thinking with trailblazing technology in the center of what they do. The diverse team consists of subject matter experts, technology specialists, quality engineers, user experience researchers & designers, data scientists and product managers.

Your work profile

The ideal candidate will bring over 10 years of IT development experience, with at least 3 years of hands-on experience in application support. They should possess a strong techno-functional profile, with a deep understanding of support workflows, issue prioritisation, and delivery timelines. The candidate must be adept at leading and managing a team to deliver high-quality, timely resolutions while maintaining service excellence.

Your Prime Responsibilities

Lead and mentor a team of support engineers and specialists in resolving complex technical and functional issues.
Serve as the primary point of contact (SPOC) for escalated incidents, coordinating cross-functional responses to ensure the timely resolution of critical issues.
Monitor and manage incoming ticket volume, ensuring optimal workload distribution and efficient response times.
Effectively manage and escalate issues across support tiers, ensuring seamless handoffs and resolution tracking.
Develop and implement scalable support strategies aligned with the product vision and business objectives.
Lead root cause analysis (RCA) for high-priority and critical support tickets, creating actionable insights and preventive measures.
Articulate technical and functional issues clearly and concisely to both technical and non-technical stakeholders.
Gather and analyse feedback from internal and external stakeholders to identify pain points and drive continuous improvement.
Collaborate with senior leadership to design support roadmaps and onboarding plans for new products under the support function.
Define key support metrics (e.g., resolution time, SLA compliance, customer satisfaction) and drive performance improvement.
Ensure adherence to strict SLAs and service-level commitments across all support activities.
Deliver comprehensive, regular reports (daily, weekly, monthly) on support ticket trends, bug status, and resolution performance to stakeholders.
Prioritise the support backlog based on business impact, severity, and urgency to ensure timely, high-quality delivery.
Partner closely with Delivery Managers, Product Managers, Product Owners, Tech/Solution Architects, and Development & Design teams to assess, prioritise, and resolve support issues efficiently.

Key skills required

10+ years of overall IT experience
3+ years of experience in an application support role
Excellent communication skills, written and verbal
Strong analytical and critical thinking abilities, enabling the development of innovative, practical, and sustainable solutions.
Demonstrated aptitude for understanding customer needs and articulating technical challenges with precision and empathy.
Experience in the regulatory compliance domain is a strong advantage.

Apply Now

Refine Your Search

EA - DEC - Deputy Manager - Product Support

Associate Technical Consultant

DE-REC-Risk Asset-Product-Solution-Arch-GDN02

DE-RCE-CCAR-CreditRisk-Tech-Analyst-GDSN02

Assistant Manager - Python

DE-REC-Risk Asset-Tech-Lead-GDN02

Senior Supply Planning Functional Expert

Lead DevOps Engineer

Assistant Manager - Python

Lead Offer Optimization and Data Science

Director - Enterprise Apps

Oracle EPM-Oracle PBCS-Senior

DE-REC-Risk Asset-Tech-Dev-GDN02

DE-RCE-CCAR-CreditRisk-Tech-Analyst-Mgr-GDSN02

IN_Associate_Core Banking (Finacle / Flexcube) _FS TECH_Advisory_Bangalore

DE-RCE-CCAR-LiqRisk-Tech-Analyst-Mgr-GDSN02

Digital Engineering Manager

Senior Oracle Cloud Technical Lead

Dynamics CRM Functional Associate+PL400

Director, Data, Analytics & AI - FR/ERM

I want to receive the latest job alerts for techno functional solution architect

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected