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Support Engineer (Tidal Admin Production Support)

Phygital Insights -
Kolkata, West Bengal

Apply Now

Job details

Full-time

Qualifications

Azure
Oracle
Relational databases
UNIX
Microsoft SQL Server
Bash (Unix shell)
Databases
SQL
AWS
Analysis skills
ITIL
Splunk
IT support
ServiceNow
Problem management
Linux
Communication skills
MySQL
Control-M

Full job description

Full time

Work From Office

This Position is Currently Open

Department / Category:

Engineer

Listed on Sep 04, 2025

Work Location:

Kolkata

Job Descritpion of Support Engineer (Tidal Admin Production Support)

6-8 Years of Relevant Experience

Looking for an experienced Support Engineer with 6–8 years of expertise in Tidal Workload Automation (Tidal Admin). The ideal candidate will be responsible for managing job scheduling, monitoring, and providing end-to-end support for critical batch jobs in a production environment. The role requires strong analytical skills, attention to detail, and the ability to work collaboratively in high-pressure situations.

Key Responsibilities

Administer and support Tidal Workload Automation (job scheduling, creation, monitoring, and troubleshooting)
Provide L2/L3 production support for batch processes, job failures, and escalations
Analyze and resolve issues related to job dependencies, schedules, and performance
Collaborate with application, infrastructure, and DevOps teams to ensure smooth execution of scheduled workloads
Monitor system performance and job status using Tidal and other monitoring tools
Maintain and update documentation related to job scheduling and operational procedures
Participate in incident management, root cause analysis, and provide timely resolutions
Implement best practices for job scheduling, exception handling, and logging
Participate in on-call rotation for critical support coverage during off-business hours

Required Skills and Qualifications

6–8 years of experience in IT support or production support roles
Hands-on experience as a Tidal Administrator, including job configuration, calendar setup, alerts, and logs analysis
Good knowledge of Unix/Linux systems and basic scripting (Shell, Bash)
Familiarity with SQL and relational databases (e.g., Oracle, SQL Server, MySQL)
Understanding of ITIL processes like incident, change, and problem management
Experience using ticketing and monitoring tools (e.g., ServiceNow, Splunk, or similar)
Strong analytical and problem-solving skills
Good communication and collaboration abilities

Preferred Qualifications

Exposure to other job schedulers (e.g., Control-M, Autosys) is a plus
Basic knowledge of cloud platforms (e.g., AWS, Azure)
Experience with monitoring and observability tools

Required Skills for Support Engineer (Tidal Admin Production Support) Job

Tidal Administrator
Ticketing and monitoring tools

Our Hiring Process

Screening (HR Round)
Technical Round 1
Technical Round 2
Final HR Round

Apply Now

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