JOB DESCRIPTIONTELECALLER – SENIOR CARE
Company: Belvaa Senior Care Private Limited
Location: Whitefield, Bengaluru
Salary: ₹18,000 – ₹25,000 per month
Working Hours: 10:00 AM – 7:00 PM
Weekly Off: As per company policy
Job Summary
We are looking for an energetic and confident Telecaller to handle inbound and outbound calls, generate and follow up on leads, explain Belvaa Senior Care's services to prospective clients, and coordinate appointments and enquiries.
The ideal candidate should have excellent communication skills, a pleasant telephone manner, and the ability to convert enquiries into visits and admissions.
Key Responsibilities
- Handle incoming enquiries through calls, WhatsApp, and other communication channels.
- Make outbound calls to prospective clients and follow up on leads.
- Understand the requirements of families looking for senior care, post-hospitalisation care, rehabilitation, dementia care, palliative care, and assisted care services.
- Clearly explain the company's services, facilities, packages, and admission process.
- Generate interest and encourage prospective clients to schedule a facility visit.
- Follow up regularly with leads until the enquiry is converted or closed.
- Maintain accurate records of all calls, enquiries, follow-ups, and outcomes.
- Update lead information in the CRM/lead management system regularly.
- Coordinate with the Sales and Operations teams regarding prospective residents and scheduled visits.
- Schedule appointments and facility visits for prospective clients.
- Respond professionally to questions and concerns raised by clients or their family members.
- Maintain a polite, empathetic, and professional approach while communicating with senior citizens and their families.
- Achieve assigned daily and monthly calling and lead-conversion targets.
- Reconnect with old, inactive, and missed leads to generate new opportunities.
- Share daily and weekly call/follow-up reports with the reporting manager.
- Ensure no lead is left unattended and all follow-ups are completed within the assigned timeline.
- Maintain confidentiality of client and resident information.
- Escalate important client concerns or service-related issues to the concerned department.
Candidate Requirements
- Prior experience in telecalling, inside sales, customer service, healthcare sales, hospitality, or a similar role preferred.
- Excellent communication and interpersonal skills.
- English, Hindi, and Kannada communication skills preferred/required.
- Confident and pleasant telephone etiquette.
- Good convincing and negotiation skills.
- Strong follow-up and lead-management skills.
- Basic computer knowledge and ability to use WhatsApp, email, Excel, and CRM systems.
- Ability to meet targets and work in a fast-paced environment.
- Should be professional, punctual, well-groomed, and disciplined.
- Empathy and patience when dealing with senior citizens and their families will be highly valued.
Key Performance Indicators (KPIs)
- Number of calls completed daily.
- Number of qualified leads generated.
- Follow-up completion rate.
- Number of facility visits scheduled.
- Lead-to-visit conversion.
- Visit-to-admission conversion.
- Response time for new enquiries.
- Accuracy of CRM/lead records.
- Monthly sales and conversion targets.
Employment Details
Position: Telecaller
Salary: ₹18,000 – ₹25,000 per month
Working Hours: 10:00 AM – 7:00 PM
Location: Belvaa Senior Care, Whitefield, Bengaluru
Experience: Prior telecalling/customer service/sales experience preferred
@8123754114send resume
Pay: ₹18,000.00 - ₹25,000.00 per hour
Work Location: In person
