AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. We are looking for a Senior Engagement Manager to lead and deliver complex, multi-workstream cloud transformation programs for AWS Professional Services (ProServe) India. In this role, you will own the end-to-end delivery lifecycle of large and complex customer engagements, shaping cloud strategies, driving business outcomes, and acting as a trusted advisor to senior customer stakeholders. The ideal candidate is an experienced program leader with deep IT consulting expertise, a proven track record in delivering complex technical programs across enterprise customers, and the ability to navigate ambiguity with limited guidance. You thrive in a fast-paced, growth environment, insist on incredibly high standards, and are passionate about mentoring others and scaling delivery best practices across teams. You will lead matrixed teams of AWS consultants, partners, and customer resources across multiple workstreams simultaneously. You are expected to drive delivery excellence, maximize engagement value, manage risks proactively, and serve as a force multiplier for your peers and the broader organization. You will actively contribute to pre-sales, build deep customer trust, and leverage AI/GenAI to drive delivery innovation. In this capacity you will be based in India and are expected to travel occasionally (30-40%). You will report into the India ProServe Engagement Management Delivery Practice Manager.
Key job responsibilities
- Own and lead end-to-end delivery of complex, multi-workstream cloud transformation programs, ensuring business outcomes are achieved within schedule, scope, and financial constraints.
- Shape and validate cloud delivery strategies for complex engagements, applying frameworks such as the Cloud Adoption Framework (CAF), Well-Architected Framework (WAF), and Engagement Delivery Framework (EDF).
- Serve as a strategic advisor to senior customer stakeholders, leading steering committees, driving alignment, and building deep trusted relationships.
- Proactively identify, manage, and escalate risks and issues; develop and execute mitigation plans; redirect distressed programs to delight customers.
- Maximize engagement value by negotiating conditions of acceptance, managing scope changes, and amending contractual terms within project constraints.
- Drive delivery excellence across engagements by defining and sharing EM best practices, creating reusable mechanisms, and establishing operational excellence.
- Actively mentor and develop team members; perform Technical Promotion Assessments (TPAs) and coach Engagement Managers to raise the bar.
- Participate in pre-sales activities, contributing to proposals, scoping, and business development for complex services engagements.
- Leverage Agentic AI and GenAI to optimize delivery processes, improve team productivity, and drive innovative customer outcomes.
- Collaborate with cross-functional AWS teams including Delivery Consultants, Account Executives, Cloud Architects, and Partner teams to solution and deliver cloud programs.
About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
- 7+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
- 7+ years of leading and delivering enterprise-level IT engagements experience
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
- Bachelor's degree or equivalent, or 7+ years of project/program management experience
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
- PMP, Prince2, PgMP, SAFe or SCRUM/Agile certification
- 9+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience
- AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
- Partner delivery experience — enabling and managing delivery through third-party partners
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit [https://amazon.jobs/content/en/how-we-hire/accommodations](https://amazon.jobs/content/en/how-we-hire/accommodations) for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
