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Senior Sales Manager-Retail(AI & Voice Bot)

Exotel Techcom Pvt Ltd -
Bengaluru, Karnataka

Quick apply

Job details

Qualifications

Sales
B2B sales
AI
Communication skills

Full job description

About Us

Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education.

Customer expectations are evolving and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three!

About the Role

At Exotel, we help leading banks and insurers transform customer conversations at scale. As an Sales Manager – Retail, you will own large, complex enterprise deals, selling AI-powered Voice Bots, Conversational AI, CCaaS, and CPaaS solutions.
This is a quota-carrying, individual contributor role with full ownership of the enterprise sales cycle.

What You’ll Do

Own end-to-end sales cycles across Retail(Zomato, Meesho, Fliplkart etc.) accounts
Drive new logo acquisition and strategic account expansion
Position AI & Voice Bots as levers for CX improvement, cost optimisation, and compliance
Engage CXOs, Digital, CX, IT, and Operations leaders
Lead discovery, solutioning, pricing, and contract negotiations
Partner with Product, Pre-sales, and CX teams to close complex deals
Maintain strong pipeline hygiene and forecast accuracy

Success Metrics

Revenue and pipeline targets
AI & Voice Bot deal contribution
Deal size, win rates, and forecast accuracy

What We’re Looking For

4–12+ years of B2B sales experience (SaaS, platforms, or managed services)
Exposure to AI, Voice Bots, Conversational AI, CCaaS, or CPaaS solutions
Strong solution-selling, commercial, and executive communication skills

Who Will Succeed

Professionals are comfortable selling AI with clear business outcomes
Self-driven, outcome-oriented, and consultative in approach

Quick apply

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