Portuguese & Spanish-Service Desk -Sr Engineer-Cloud & Infra Engg
BirlaSoft —Bengaluru, Karnataka
- Night shift
- Spanish
- Microsoft Outlook
- Software troubleshooting
Senior Lead Data Scientist -AI
Société Générale —Bengaluru, Karnataka
- Azure
- Computer Science
- DevOps
Dot Net Developer
Eastencher Software Pvt Ltd —Whitefield, Bengaluru, Karnataka
- ₹3,00,000 - ₹7,50,000 a year
- Full-time
- Azure
- Software troubleshooting
- DevOps
Quick apply
2h

Discover related jobs

Based on your search for systems engineer jobs.

Software Engineer at GE Healthcare
Nextgen Infotech —Bengaluru, Karnataka
Maintain and drive code quality through best practices, unit testing and code quality automation; Be an expert in writing code that meets standards and delivers…
Field Support Engineer
Neuralbits Technologies Pvt Ltd —Koramangala, Bengaluru, Karnataka
Are you currently residing in Bengaluru, do you have prior field experience, and are you comfortable travelling daily within Bengaluru to visit clients, train…
₹22,000 - ₹30,000 a month
Quick apply

I want to receive the latest job alerts for systems engineer in malur karnataka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

systems engineer jobs near malur karnataka

Service Desk Engineer jobs in Bengaluru, Karnataka

Odoo Developer jobs in Kerala

Node Developer jobs in Mumbai, Maharashtra

Laravel Developer jobs in Coimbatore, Tamil Nadu

Fresher Software Developer jobs in Uttar Pradesh

Service Desk jobs in Bengaluru, Karnataka

Service Desk Engineer jobs in Pune, Maharashtra

Service Desk Engineer jobs in Uttar Pradesh

Customer Service , Swiggy jobs in Chennai, Tamil Nadu

Service Desk Engineer jobs in Mumbai, Maharashtra

Service Desk Engineer jobs in Chennai, Tamil Nadu

Prompt Engineer jobs in Pune, Maharashtra

Trading Desk jobs in Delhi

Marathi Data Entry jobs in Maharashtra

Data Entry jobs in Panaji, GOA

Data Entry, Typing jobs in Thiruvananthapuram, Kerala

Lead Data Scientist jobs in Chennai, Tamil Nadu

Online Data Entry jobs in Maharashtra

Lead Data Scientist jobs in Lower Parel, Mumbai, Maharashtra

Portuguese & Spanish-Service Desk -Sr Engineer-Cloud & Infra Engg

BirlaSoft -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

Spanish
Microsoft Outlook
Software troubleshooting
Customer service
Call center experience
Presentation skills
ITIL
Portuguese
Computer skills
Communication skills

Full job description

Country/Region: IN

Requisition ID: 36689

Work Model:

Position Type:

Salary Range:

Location: INDIA - BENGALURU - BIRLASOFT OFFICE

Title: Portuguese & Spanish-Service Desk -Sr Engineer-Cloud & Infra Engg

Description:

Area(s) of responsibility

Spanish-Portuguese Service Desk Analyst

Window of Support - 24/7

Exp Level - 3 to 5+ Years

Location- Mumbai, Pune, Noida, Bangalore

Spanish-Portuguese Language Expert (Good Communication Skills) with IT Background

Job Description

We are looking for a Service Desk Engineer to provide technical assistance to our clients. They will be the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Engineer handles issues from incoming tickets, calls & chats. Tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion. The Service Desk Engineer escalates unresolved problem/issues/requests to the proper tier 2 support/advanced resolver teams. Troubleshooting basic end user issues on various software applications, hardware (Laptop, Desktop & Printer) and network systems.

Core Competencies

Communication skills - Excellent oral and written communication skills
Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
Experience with troubleshooting OSS and BSS tools
Good Customer Service Skills
Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
Experience with working on ITSM tools
Specific Knowledge of other required Computer Systems/Applications for different work environments.

Operational Requirement

Responding to queries via chat, email, or phone
Resolving problems with networks and other computer systems
Diagnosing system errors and other issues
Following up with customers to ensure full resolution of issues
Following up and coordinating with other teams/Partners to resolve customer issues.
Recommending improvements and fix process gaps
Remotely accessing hardware or software for clients to make changes and fix problems
Coordination & follow-up with Level2, Field-Ops for ongoing queries/request
Follow up on pending tickets and updates
The Go-to person for directing the requester for finding a solution with the right stake holders
Provide an end user experience with follow up calls for the resolution and closure of tickets or incidents
Good communication Skills-
International Customer Experience
Technical Call centre experience.
Strong troubleshooting experience
MS- office,0365, AD, Outlook
Able to resolve Software, hardware issues.
Good presentation skills, Able to communicate with Customers.
International Client/customer experience
must have experience working with international clients.
Able to work in Night Shift- 24/7 Rotational Shifts & week offs.
remote troubleshooting Skills
Remote session elevation
AD troubleshooting
Elevating user as Admin
Desktop troubleshooting
Basic understanding of IT Ecosystems like AD, Outlook, ITIL.
Identify and diagnose issues and problems.
Support problem identification.
Categorize and record reported queries and provide solutions.
Escalate, if needed, unresolved problems to a higher level of support.

Apply Now

Refine Your Search

systems engineer jobs in malur karnataka

Portuguese & Spanish-Service Desk -Sr Engineer-Cloud & Infra Engg

Senior Lead Data Scientist -AI

Dot Net Developer

Discover related jobs

I want to receive the latest job alerts for systems engineer in malur karnataka

Explore jobs in more locations

Title: Portuguese & Spanish-Service Desk -Sr Engineer-Cloud & Infra Engg

Area(s) of responsibility

Jobseeker tools

Employer Tools

Browse

Stay Connected