Portuguese & Spanish-Service Desk -Sr Engineer-Cloud & Infra Engg
BirlaSoft —Bengaluru, Karnataka
- Night shift
- Spanish
- Microsoft Outlook
- Software troubleshooting
Associate Data Architect II
UST —Bengaluru, Karnataka
- Software troubleshooting
- AWS
- Software development
Quick apply
Senior Lead Data Scientist -AI
Société Générale —Bengaluru, Karnataka
- Azure
- Computer Science
- DevOps
Dot Net Developer
Eastencher Software Pvt Ltd —Whitefield, Bengaluru, Karnataka
- ₹3,00,000 - ₹7,50,000 a year
- Full-time
- Azure
- Software troubleshooting
- DevOps
Quick apply
8h

More jobs to discover

Find similar jobs that you might be interested in.

Associate Data Architect II
UST —Bengaluru, Karnataka
Work proactively as an individual contributor with ownership of design and delivery. Drive best practices in software architecture, design patterns, and…
Quick apply
App Dev & Support Engineer II
Conduent Business Services India LLP —Bengaluru, Karnataka
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments -…

I want to receive the latest job alerts for systems engineer in malur karnataka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

systems engineer jobs near malur karnataka

Data Architect jobs in Bengaluru, Karnataka

Service Desk Engineer jobs in Bengaluru, Karnataka

Data Architect jobs in Uttar Pradesh

Data Architect jobs in Mumbai, Maharashtra

Data Architect jobs in Maharashtra

Architect jobs in Goa

Data Entry Operator jobs in Kalyan Dombivli, Maharashtra

Interior Designer, Fresher, Architect jobs in Vijayawada, Andhra Pradesh

Odoo Developer jobs in Kerala

Node Developer jobs in Mumbai, Maharashtra

Laravel Developer jobs in Coimbatore, Tamil Nadu

Fresher Software Developer jobs in Uttar Pradesh

Service Desk jobs in Bengaluru, Karnataka

Service Desk Engineer jobs in Pune, Maharashtra

Service Desk Engineer jobs in Uttar Pradesh

Customer Service , Swiggy jobs in Chennai, Tamil Nadu

Service Desk Engineer jobs in Mumbai, Maharashtra

Service Desk Engineer jobs in Chennai, Tamil Nadu

Prompt Engineer jobs in Pune, Maharashtra

Trading Desk jobs in Delhi

Portuguese & Spanish-Service Desk -Sr Engineer-Cloud & Infra Engg

BirlaSoft -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

Spanish
Microsoft Outlook
Software troubleshooting
Customer service
Call center experience
Presentation skills
ITIL
Portuguese
Computer skills
Communication skills

Full job description

Country/Region: IN

Requisition ID: 36689

Work Model:

Position Type:

Salary Range:

Location: INDIA - BENGALURU - BIRLASOFT OFFICE

Title: Portuguese & Spanish-Service Desk -Sr Engineer-Cloud & Infra Engg

Description:

Area(s) of responsibility

Spanish-Portuguese Service Desk Analyst

Window of Support - 24/7

Exp Level - 3 to 5+ Years

Location- Mumbai, Pune, Noida, Bangalore

Spanish-Portuguese Language Expert (Good Communication Skills) with IT Background

Job Description

We are looking for a Service Desk Engineer to provide technical assistance to our clients. They will be the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Engineer handles issues from incoming tickets, calls & chats. Tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion. The Service Desk Engineer escalates unresolved problem/issues/requests to the proper tier 2 support/advanced resolver teams. Troubleshooting basic end user issues on various software applications, hardware (Laptop, Desktop & Printer) and network systems.

Core Competencies

Communication skills - Excellent oral and written communication skills
Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
Experience with troubleshooting OSS and BSS tools
Good Customer Service Skills
Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
Experience with working on ITSM tools
Specific Knowledge of other required Computer Systems/Applications for different work environments.

Operational Requirement

Responding to queries via chat, email, or phone
Resolving problems with networks and other computer systems
Diagnosing system errors and other issues
Following up with customers to ensure full resolution of issues
Following up and coordinating with other teams/Partners to resolve customer issues.
Recommending improvements and fix process gaps
Remotely accessing hardware or software for clients to make changes and fix problems
Coordination & follow-up with Level2, Field-Ops for ongoing queries/request
Follow up on pending tickets and updates
The Go-to person for directing the requester for finding a solution with the right stake holders
Provide an end user experience with follow up calls for the resolution and closure of tickets or incidents
Good communication Skills-
International Customer Experience
Technical Call centre experience.
Strong troubleshooting experience
MS- office,0365, AD, Outlook
Able to resolve Software, hardware issues.
Good presentation skills, Able to communicate with Customers.
International Client/customer experience
must have experience working with international clients.
Able to work in Night Shift- 24/7 Rotational Shifts & week offs.
remote troubleshooting Skills
Remote session elevation
AD troubleshooting
Elevating user as Admin
Desktop troubleshooting
Basic understanding of IT Ecosystems like AD, Outlook, ITIL.
Identify and diagnose issues and problems.
Support problem identification.
Categorize and record reported queries and provide solutions.
Escalate, if needed, unresolved problems to a higher level of support.

Apply Now

Refine Your Search

systems engineer jobs in malur karnataka

Portuguese & Spanish-Service Desk -Sr Engineer-Cloud & Infra Engg

Associate Data Architect II

Senior Lead Data Scientist -AI

Dot Net Developer

More jobs to discover

I want to receive the latest job alerts for systems engineer in malur karnataka

Explore jobs in more locations

Title: Portuguese & Spanish-Service Desk -Sr Engineer-Cloud & Infra Engg

Area(s) of responsibility

Jobseeker tools

Employer Tools

Browse

Stay Connected