pune h.o pune maharashtra desktop support technician Jobs – 141 Open Jobs Today

Technical Support Specialist
6sense —Pune, Maharashtra
- Email
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- Salesforce
- SQL
- Health insurance
- Paid time off
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Zycus —Pune, Maharashtra
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Technical Support Specialist

6sense -
Pune, Maharashtra

Quick apply

Job details

Full-time

Benefits

Health insurance
Paid time off

Qualifications

Jira
Software troubleshooting
Salesforce
Technical support
SQL
Marketing automation
Customer support
SaaS
Google Analytics
Communication skills

Full job description

Our Mission:

6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in deﬁning the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.

Role Responsibilities

Analyse, track and resolve customer issues in a prompt manner to ensure that the highest level of client satisfaction is achieved
Analyse data using SQL / spreadsheets, and ad hoc analysis
Identify alternate solutions when necessary and communicate them to customers
Maintain a detailed understanding of product architecture, technical components and application functionality
Assist in creating training materials pertaining to product troubleshooting and usage
Set up and document troubleshooting procedures for new product features
Communicate clearly and effectively with customers, fellow support team members and the other internal teams

Preferred Skills & Experience

5-6 years customer support experience for software applications
3+ years knowledge of and experience with SQL
Experience with MAP and CRM-Salesforce
Strong (verbal and written) communication skills with an ability to build relationships
Experience describing technical concepts to a non-technical audience
Ability to function and thrive in a team environment with an appreciation of aggressive goals
Ability to work independently
Effective prioritizations and multitasking
Experience working with Google Analytics a plus
Experience/knowledge of Salesforce integrations a plus
Experience in a SaaS environment is a plus
Experience with ticketing systems SFDC and JIRA a plus

Our Benefits:

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We'll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our oﬃces.

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer:

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com

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desktop support technician jobs in pune h.o pune maharashtra

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