chandigarh chandigarh systems analyst Jobs – 130 Open Jobs Today

Customer Support Agent
eClerx —Mohali, Punjab
- From ₹20,100 a month
- Weekend availability
- CRM software
- English
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
CA ESP Administrator
Pyramid Global Technologies —Mohali, Punjab
- Software troubleshooting
OSS Tester
Pyramid Global Technologies —Mohali, Punjab
- Java
- Agile
- Python
IT Helpdesk Analyst
Techify Care —Mohali, Punjab
- ₹21,000 - ₹25,000 a month
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
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Customer Support Agent

eClerx -
Mohali, Punjab

Quick apply

Job details

Permanent | Fresher | Full-time
From ₹20,100 a month

Benefits

Commuter assistance
Health insurance
Paid time off
Cell phone reimbursement
Flexible schedule
Life insurance
Paid sick time

Qualifications

CRM software
English
Bachelor's degree
Computer skills
Communication skills

Full job description

Job Title: Customer Service Agent
Company: eClerx
Industry: BPO / Business Process Management
Employment Type: Full-Time
Location: Mohali

As an Voice Analyst for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:

Answering incoming calls from customers in a professional and courteous manner.
Listening actively to customers and asking probing questions to fully understand their needs and concerns.
Providing accurate and timely information to customers about products and services.
Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
Documenting all customer interactions and details of inquiries, issues.
Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

Excellent verbal and written communication skills in English.
Fresher’s or experienced are welcome to apply.
Ability to multitask, prioritize, and manage time effectively.
Strong problem-solving skills and the ability to think on your feet.
Comfortable to work from office in Chandigarh Location.
Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
Familiarity with basic computer skills and knowledge of CRM systems.

Education:

Bachelor's degree in any field is preferred.

Salary & Benefits – Voice Analyst (US Voice Process)

In Hand: 23,100 Including the night shift allowance.
Holiday Pay: Double pay on National Holidays + compensatory off
Transport: Subsidized company cab/bus (optional deduction)
Insurance: ₹2 Lakh medical + ₹5 Lakh accidental cover; ESIC; option for family coverage
Rewards: Referral bonus up to ₹7,500; monthly/quarterly awards
Perks: Mobile recharge reimbursement till 1 K Per Month

Leave: 24 paid leaves + 11 holidays + 2 weekly off

Potential earning is upto 30000

Job Types: Full-time, Fresher, Permanent

Pay: From ₹20,100.00 per month

Benefits:

Flexible schedule
Health insurance
Life insurance
Paid sick time
Paid time off

Work Location: In person

Quick apply

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