Role: Product Manager IV – Cybersecurity
Shift Time: 2 pm to 11 pm IST
Job Profile Summary
The Product Manager (PM) ensures achievement of strategic revenue and growth objectives for Rackspace's managed cybersecurity portfolio, with primary focus on the Rackspace Cyber Defense Center (RCDC), Managed security offerings, AI augmented security capabilities, and strategic technology partnerships. Researches market trends, competitive dynamics, and customer needs within the managed security market. Translates findings into differentiated product requirements and go-to-market strategies. Plays a proactive role in product planning and solution design, working at an architectural level to evaluate and direct security technology investments. Develops content for marketing collateral, sales enablement, and partner materials. Involved throughout the entire product lifecycle from initiation through delivery and eventual retirement, working closely with engineering, security operations, alliance, and other internal stakeholder teams.
- Requires specialized depth and/or breadth of expertise in cybersecurity product management and the managed security services market
- Leads others to solve complex problems spanning product strategy, security architecture, and customer outcomes
- Works independently, with guidance in only the most complex situations
- May provide functional leadership to teams or projects across the PM discipline
- Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results in product delivery.
- Customer-driven: Prioritizes customer security outcomes and satisfaction through collaborative and proactive problem-solving, with an unwavering commitment to customer success in an adversarial threat environment.
- Expertise: Possesses deep understanding of the managed security market, customer security program maturity, and the security detection and response technology landscape. Continually grows skills to provide customer-focused solutions.
- Agility: Quickly adapts to dynamic threat landscapes, evolving customer needs, and shifts in the competitive security market through innovative product solutions.
- Compassion: Cultivates a positive and supportive environment to effectively work toward a common goal, fostering trust within Rackspace and with external stakeholders including technology partners and customers.
- Own the product strategy and roadmap for managed security offerings and capabilities.
- Define and maintain product requirements grounded in customer security outcomes, threat landscape trends, and competitive positioning in the managed security markets.
- Evaluate and direct security technology investments at an architectural level — assessing solution sets, platform capabilities, and integration feasibility — in collaboration with engineering, delivery teams, and alliance partners.
- Facilitate build vs. buy vs. partner analysis for new security capabilities, weighing factors such as detection coverage, platform integrations, and operational delivery impact.
- Develop business cases for new managed security offerings, including revenue modeling, competitive differentiation, and go-to-market strategy.
- Partner with Product Marketing to develop messaging, collateral, and sales training materials that communicate the value of Rackspace security products to enterprise buyers.
- Serve as the PM voice in operational reviews, ensuring product direction aligns with SOC and engineering delivery capabilities and customer SLA commitments.
- Manage cross-functional product lines spanning detection engineering, threat intelligence, IAM, network security, cloud security, application security, onboarding, and partner-delivered capabilities.
- Mentor or coach other product managers within the PM team.
- Represent Rackspace security products in alliance, partner, and analyst forums
Security Domain Knowledge
Working knowledge required across the following domains. Engineering depth is not expected; candidates should understand the threat landscape, key solution patterns, and how each domain intersects with managed security delivery.
- Detection and response (XDR/SIEM/SOAR): telemetry collection, detection pipelines, alert triage, SOC workflows, and MTTD/MTTR performance levers.
- Threat intelligence: intelligence lifecycle, structured feed formats, indicator management, and operationalization within detection platforms.
- Identity and access management (IAM): authentication, authorization, privileged access, identity governance, and common identity-based attack patterns.
- Network security: segmentation, edge and perimeter controls, intrusion detection, DDoS mitigation, and Zero Trust / SASE access frameworks.
- Application security (AppSec): web application vulnerability classes, common attack patterns, WAF and API security controls, and runtime protection approaches.
- Secure SDLC: threat modeling, DevSecOps patterns, and how software development security posture affects product and customer attack surface.
- Cloud security: shared responsibility models, cloud-native security controls, posture management, and common cloud misconfiguration and attack patterns.
- Information protection: data classification, DLP, encryption, rights management, and insider threat controls as they relate to managed service obligations.
- Governance, risk, and compliance (GRC): security governance frameworks (NIST CSF, ISO 27001, CIS Controls) and compliance obligations relevant to enterprise customers (SOC 2, PCI DSS, HIPAA/HITRUST, FedRAMP, CMMC).
- Vulnerability management: vulnerability lifecycle, CVE/CVSS scoring, exposure management, and integration of VM data into security program workflows.
- AI security: AI/ML application in security products (behavioral analytics, anomaly detection, automated response), adversarial risks, and critical evaluation of AI-driven vendor capabilities.
- Familiarity with security industry analyst and adversarial frameworks relevant to product positioning and portfolio strategy, including: MITRE ATT&CK, MITRE D3FEND, OWASP, CSA CCM, NIST CSF, Gartner Magic Quadrant, Forrester Wave
- Product strategy and roadmap management for security or technology platforms
- Stakeholder management (internal: engineering, delivery, legal, finance, sales, alliances; external: customers, partners, vendors)
- Agile/Lean development practices in a managed services delivery context
- Business case development and financial modeling for security offerings
- Competitive analysis and market positioning in the MSSP and GSI market
- Cross-functional collaboration across product, engineering, and SOC teams
- Go-to-market planning: messaging frameworks, sales enablement, and partner alignment
- Data analysis: ability to interpret security telemetry, product usage, and operational metrics to inform decisions
- Alliance and partner management
- Process improvement with attention to both product delivery and operational efficiency
- Written and verbal communication at executive, technical, and customer-facing levels
- Bachelor's Degree required, preferably in a field related to the role (Computer Science, Information Security, Business, or related). At the manager's discretion, additional relevant experience and certifications may substitute for the degree requirement.
Certifications (Preferred, Not Required)
- CISSP, CISM, CompTIA Security+ or CySA+, or equivalent security management certification
- Microsoft Security Operations Analyst Associate, Azure Security Engineer Associate, AWS Certified Security – Specialty, Google Professional Cloud Security Engineer, CCSP, or equivalent.
- GIAC Security Essentials (GSEC), GIAC Cloud Security Essentials (GCLD), or equivalent foundational security certification
- Certified Information Privacy Professional (CIPP/T or CIPM), Certified Data Privacy Solutions Engineer (CDPSE), or equivalent data privacy certification
- Pragmatic Marketing or equivalent product management certification
- 8–11 years of experience in product management, with a significant portion in cybersecurity, managed security services, or security technology.
- Advanced knowledge of the managed security services and professional services market, including competitive landscape, buyer personas, and enterprise security program maturity models.
- Demonstrated experience owning a security product or service through multiple full lifecycle stages.
- Experience working with or alongside a SOC or managed detection and response delivery team preferred.
- Experience managing technology alliance or partner relationships preferred.
- Experience operating in a global or offshore delivery model, including cross-timezone collaboration with customers and engineering teams
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
