Maharashtra Direct response manager Jobs – 134 Open Jobs Today

IT Service Specialist
DHL —Maharashtra
- Communication skills
- Time management
Key Account Manager
Vedak —Kolhapur, Maharashtra
- Full-time
- Research
- Microsoft Office
- Master's degree
13h
Guest Relations Manager
Marriott International, Inc —Pune, Maharashtra
- Full-time
- Hospitality
- No experience needed
- 12th Pass
Senior Software Engineer - Backend
Priceline.com —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- Java
- SQL
- Health insurance
- Paid time off
Assistant Mgr-Engineering
Marriott International, Inc —Pune, Maharashtra
- Full-time
- 12th Pass
- Plumbing
8h

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IT Service Specialist

DHL -
Maharashtra

Apply Now

Job details

Permanent

Qualifications

IT service management
ITIL
Communication skills
Time management

Full job description

Job Purpose

DHL Fulfillment Network is a global product we sell to our customers as highly standardized and replicable. The product is designed for fast rollout and fast adoption, but one of the key elements of the product is the capability to keep the run activity stable and implement a full continuous upgrade concept, ensuring enhancements and reliability. This includes the ability to keep upgrading / patching the product properly as well as respond to incidents and resolve issues.

The run activities include support to all our operations globally, providing first contact with sites in case of problems. Given the global nature of the team, the structure is currently shifted across time zones and the resource will be accountable for issues raised during the assigned shift.
The role will need to deliver support for the service management team in a specific shift.. The role will act as the first point of contact for every issue that is accountable as IT within the specific area. Any delay in the resolution and unresolved issues have a direct impact on the business as business disruptions will happen.
The ideal candidate will have hands-on experience in IT service management and a good understanding of warehousing and transport operations. As a member of the regional team, the role supports the execution of standardized processes and procedures defined by the global organization, working in close collaboration with the regional coordinator and the global service management team.
Regional DFN IT Service Manager

Differentiator

Ability to follow and apply standardized ITIL-based processes
Strong problem-solving attitude and customer-oriented mindset
Proactive attitude, problem-solving mindset, and willingness to learn new systems and processes
Comfortable

Key Tasks

Provide first-line support for incidents and requests coming from operations, escalating when necessary, according to defined procedures
Ensure timely response and resolution to issues within the assigned shift, minimizing impact on warehouse and transport operations
Maintain up-to-date documentation of issues, resolutions, and known errors within the knowledge base
Collaborate closely with other shifts and regions to ensure seamless handover and global coverage
Actively monitor the system health and proactively report deviations

Stakeholders

DFN Warehouse Operations Teams
DFN Regional Service Manager
DFN Regional Shift Operators
DFN Customer Success Manager
Customer’s stakeholders

Skills

Problem solving mindset
Strong communication skills
Customer-Oriented approach
Team collaboration
Attention to details
Ability to work under pressure
Time management
Familiarity with ITIL processes
Experience with ticketing tools

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direct response manager jobs in maharashtra

IT Service Specialist

Key Account Manager

Guest Relations Manager

Senior Software Engineer - Backend

Assistant Mgr-Engineering

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