maharashtra direct response manager Jobs – 131 Open Jobs Today

Duty Manager
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- Hospitality
- 12th Pass
- Front desk
10d
Senior Client Accountant
Apex Group —Baner, Pune, Maharashtra
- Full-time
- Administrative experience
- GAAP
- Accounting
Associate Level 1
Apex Group —Pune, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Cyber Security Solution Implementation Specialist
Gurucul —Pune, Maharashtra
- Oracle
- Computer Science
- Up to 50% travel
Mainframe Systems Programmer – Network
Ensono —Pune, Maharashtra
- Analysis skills
- Bachelor's degree
- Computer networking
14d
Assistant Driver
THF —Mumbai, Maharashtra
- Project management
- Communication skills
- Time management
- Flexible schedule
Quick apply
Staff DevOps Engineer
Sia —Mumbai, Maharashtra
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
Content Writer - Associate (A2)
LenDenClub —Mumbai, Maharashtra
- Full-time
- Writing skills
- English
- Research
Quick apply
7d
Expert Writer, Medical Content Development
EVERSANA —Pune, Maharashtra
- Full-time
- Medicine
- Doctoral degree
- Microsoft Office
Quick apply
DevOps Security Engineer
Decentralized Masters —Mumbai, Maharashtra
- Full-time
- Remote
- Master's degree
- AWS
- Bachelor's degree
Quick apply
Fishing Engineer
Parker Wellbore —Unknown, Maharashtra
- Full-time
- APIs
- Computer skills
Quick apply
Business Development Manager
Rajyug IT Solutions Pvt Ltd —Pune, Maharashtra
- ₹8,000 - ₹10,000 a month
- Azure
- Master's degree
- AWS
Quick apply
Senior Software Engineer - Backend
Priceline.com —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- Java
- SQL
- Health insurance
- Paid time off

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Duty Manager

Marriott International, Inc -
Mumbai, Maharashtra

Apply Now

Job details

Full-time
10 days ago

Qualifications

Hospitality
Guest relations
12th Pass
Front desk
Guest services

Full job description

Additional Information
Job Number26063639
Job CategoryRooms & Guest Services Operations
Location#2 & 3B Near Chinmayanand Ashram, Mumbai, Maharashtra, India, 400087
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Communicates any variations to the established norms to the appropriate department in a timely manner.

Sends copy of MOD report to all departments on a daily basis.

Strives to improve service performance.

Ensures compliance with all policies, standards and procedures.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

Understands and complies with loss prevention policies and procedures.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Empowers employees to provide excellent customer service.

Provides immediate assistance to guests as requested.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Ensures employees understand customer service expectations and parameters.

Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

Participates as needed in the investigation of employee and guest accidents.

Observes service behaviors of employees and providing feedback to individuals.

Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

Celebrates successes and publicly recognizes the contributions of team members.

Ensures employees are cross-trained to support successfully daily operations.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Apply Now

Refine Your Search

direct response manager jobs in maharashtra

Duty Manager

Senior Client Accountant

Associate Level 1

Cyber Security Solution Implementation Specialist

Mainframe Systems Programmer – Network

Assistant Driver

Staff DevOps Engineer

Content Writer - Associate (A2)

Expert Writer, Medical Content Development

DevOps Security Engineer

Fishing Engineer

Business Development Manager

Senior Software Engineer - Backend

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