swargate pune maharashtra quality assurance analyst Jobs – 127 Open Jobs Today

Service Desk Analyst I
AutomationEdge —Pune, Maharashtra
- Call employer
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Version 1 —Pune, Maharashtra
- Full-time
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NASDAQ —Pune, Maharashtra
- Full-time
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e-Zest Solutions —Pune, Maharashtra
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Infonox Software Private Ltd —Pune, Maharashtra
- Full-time
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Service Desk Analyst I

AutomationEdge
Pune, Maharashtra

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Job details

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
EHR systems
Salesforce
12th Pass
Quality assurance
Epic
Communication skills

Full job description

Job Location: Pune
Experience: 0 – 2 years

Service Desk Analyst 1 will possess exceptional communication skills, a customer-centric mindset, and a passion for delivering excellent technical support to both internal and external customers. This role involves providing first-line assistance to end-users, troubleshooting technical issues, and ensuring the smooth operation of IT systems and equipment via phone, e-mail, chat, self-service or other medium as directed by management. This role supports doctors, nurses, administrative staff or patients with their technology and application needs.

Key Responsibilities:
Responds to end-user requests for technical assistance by phone, email, or ticketing system.
Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
Utilizes product information or solution database to research, troubleshoot, and deliver solutions.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
Escalates problems to appropriate levels or teams to achieve issue resolution.
May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
Fulfills all service level standards for response time and quality.
Requirements and Preferences
High School Diploma or G.E.D. equivalent
Experience in one of the following applications: HCHB, EPIC, eCW, Cerner; especially optimizing and improving system workflows based on technical / clinical operational best practices
A strong understanding of technical or clinical/back-office (i.e., troubleshooting, billing/claims) processes
A proven history with solving complex technical or EMR/EHR data and user-related issues
Computer Skills: Microsoft Outlook and Word with advanced Excel skills (Salesforce CRM preferred or similar application platform)
Practical experience with Service Desk ticket tracking systems
Experience with Service Level Agreements (SLAs) in relation to analyst performance

Experience with the Following Strongly Desired:
Associates degree with two years’ training and/or quality assurance experience preferred
SDA 1 Typically requires 0-2 years of related experience.

Contact person : Sarita Rathi ([email protected])

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quality assurance analyst jobs in swargate pune maharashtra

Service Desk Analyst I

Principal Software Engineer/Solution Architect

Senior Data Engineer

Lead Software Engineer (Python/AI)

Taleo Technical Consultant

Senior Insider Threat DevOps Engineer

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