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IT Support Associate II
ASSPL - Telangana —Hyderabad, Telangana
- Full-time
- Customer service
- Windows
- AWS
13h

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IT Support Associate II

ASSPL - Telangana -
Hyderabad, Telangana

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Job details

Full-time
13 hours ago

Qualifications

Customer service
CCNA
Windows
AWS
Analysis skills
Project management
CompTIA Network+
IT support
Linux
Network engineering
CompTIA A+

Full job description

DESCRIPTION

The IT Support Associate must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess good technical aptitude, written and oral communications skills .

Additionally they must possess strong analytical skills with demonstrated problem solving ability. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department.

Key job responsibilities
The IT Support Associate must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills .

Additionally they must possess strong analytical skills with demonstrated problem solving ability. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department.

BASIC QUALIFICATIONS

1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

PREFERRED QUALIFICATIONS

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service

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