Tn General manager Jobs – 116 Open Jobs Today

General Manager – Operations (SaaS, ERP, CRM & POS Software)
KOKA Software Technology Private Limited —Chennai, Tamil Nadu
- ₹70,000 - ₹1,20,000 a month
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
- Cell phone reimbursement
- Flexible schedule
Quick apply
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Area Manager
Winngoo Link india pvt Ltd —Chennai, Tamil Nadu
- ₹20,000 - ₹30,000 a month
- Full-time
- Sales
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- Project management
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Desirous Global Consulting —Chennai, Tamil Nadu
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Area Manager or Assistant Manager Sales
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General Manager - Operations
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General Manager – Operations (SaaS, ERP, CRM & POS Software)

KOKA Software Technology Private Limited
Chennai, Tamil Nadu

Quick apply

Job details

Permanent | Full-time
₹70,000 - ₹1,20,000 a month
14 hours ago

Benefits

Provident Fund
Cell phone reimbursement
Flexible schedule
Life insurance
Food provided

Qualifications

Computer Science
Operations management
Enterprise Software
Master's degree
Bachelor's degree
Software development
Business Administration
MBA
Leadership
Communication skills

Full job description

Company: KOKA Software Technology Pvt. Ltd.
Location: Chennai, Tamil Nadu (On-site)
Employment Type: Full-Time
Experience: 8+ Years
Industry: SaaS, ERP, CRM, POS Software

About Us

KOKA Software Technology Pvt. Ltd. is a growing software company specializing in ERP, CRM, POS, Accounting, Inventory Management, and Business Automation solutions. We serve customers across multiple industries and are expanding our SaaS business in India and international markets.

We are seeking a highly capable General Manager – Operations to oversee and manage the company's day-to-day operations, ensuring smooth execution across Development, Customer Support, Sales, Marketing, HR, and Administration.

Role Summary

The General Manager – Operations will be responsible for driving operational excellence, team performance, process implementation, customer satisfaction, and overall business execution. This role reports directly to the Managing Director and will act as the central point of coordination across all departments.

Key ResponsibilitiesOperations Management

Oversee daily business operations across all departments.
Ensure smooth coordination between Development, Support, Sales, Marketing, HR, and Finance teams.
Develop and implement operational policies, SOPs, and performance standards.
Monitor organizational productivity and efficiency.

Team Leadership

Lead and mentor department heads and team members.
Conduct weekly and monthly review meetings.
Track employee KPIs and departmental performance.
Foster a high-performance and accountability-driven culture.

Customer Success & Service Delivery

Ensure timely resolution of customer issues and escalations.
Monitor customer satisfaction and retention metrics.
Improve service delivery processes and support operations.

Project & Product Delivery

Monitor software development and implementation timelines.
Coordinate with project teams to ensure on-time delivery.
Identify operational bottlenecks and implement corrective actions.

Business Performance

Track revenue, operational costs, and business performance metrics.
Prepare management reports and dashboards.
Support business expansion initiatives and process improvements.

HR & Administration

Coordinate recruitment, onboarding, and employee performance reviews.
Ensure compliance with company policies and procedures.
Support workforce planning and organizational development.

Required Qualifications

Bachelor's Degree in Business Administration, Management, Engineering, Computer Science, or related field.
MBA is preferred.
Minimum 8 years of operational management experience.
At least 3 years in a leadership role managing multiple departments.
Experience in SaaS, Software, ERP, CRM, POS, or IT Services industries preferred.
Strong leadership, communication, and decision-making skills.
Excellent analytical and problem-solving abilities.
Experience with KPI management and performance tracking.

Preferred Experience

Managing software development and support teams.
SaaS business operations.
Customer success and service management.
Process improvement and organizational scaling.
ERP, CRM, POS, or enterprise software environments

Key Performance Indicators (KPIs)

Departmental KPI Achievement
Customer Satisfaction (CSAT)
Customer Retention Rate
Project Delivery Timeliness
Support Ticket Resolution Performance
Employee Productivity and Retention
Revenue Growth Support
Process Compliance and Operational Efficiency

What We Offer

Leadership role with direct access to senior management.
Opportunity to build and scale a growing software company.
Career growth into Director of Operations or COO role.
Performance-based incentives.
Dynamic and collaborative work environment.

How to Apply

Submit your updated resume along with a brief summary of your operational leadership experience, including team size managed, departments overseen, and notable achievements in improving business performance.

Position: General Manager – Operations
Location: Chennai, Tamil Nadu
Company: KOKA Software Technology Pvt. Ltd.

Pay: ₹70,000.00 - ₹120,000.00 per month

Benefits:

Cell phone reimbursement
Flexible schedule
Food provided
Life insurance
Provident Fund

Work Location: In person

Quick apply

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General Manager – Operations (SaaS, ERP, CRM & POS Software)

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