Company Description
Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments (Xplor Pay), and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.
With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.
And when you become part of our Xplor Pay Direct Sales team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.
Job Description
We are looking for an exceptional Senior Product Manager to define and drive the merchant-facing data, reporting, and payments insights strategy across our Global Payment Orchestration Platform. This is a high-impact, commercially critical role at the intersection of product, data, and payments.
You will own the full product suite for payments data through which our merchants understand, optimise, and grow their payments performance — from dashboards and configurable reporting to developer-grade APIs and AI-powered recommendations. Your work will directly influence merchant conversion rates, authorisation uplift, and cost optimisation at global scale.
Based in Pune and operating across multiple time zones, you will collaborate closely with stakeholders to build capabilities that are trusted, actionable, and differentiated. This is a rare opportunity to shape how payments intelligence is experienced by Xplor Pays merchants.
Key Responsibilities
Strategy & Vision
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Define and own the vision for merchant-facing data products as a core pillar of platform differentiation
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Translate merchant pain points (declines, conversion, reconciliation complexity) into product opportunities
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Influence roadmap based on merchant feedback and commercial impact
Payments Domain & Data Foundation
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Ensure deep integration of scheme data, issuer responses, and PSP/acquirer performance
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Standardize and expose complex payments data (decline codes, interchange, fees) in a merchant-friendly way
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Simplify reconciliation and financial reporting across all payment flows
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Ensure underlying data systems support low-latency, high-accuracy reporting at scale, with clear SLAs for data freshness, completeness, and reliability
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Drive consistency across reporting, APIs, and internal analytics
Merchant Reporting, Insights & Performance
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Own the end-to-end reporting experience: dashboards, exports, scheduled reports, and APIs, covering the full payment lifecycle (authorization, conversion, subscriptions, settlement, reconciliation)
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Deliver actionable insights such as decline reason analysis, issuer performance, and routing recommendations
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Enable highly configurable, self-serve reporting for enterprise merchants
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Productize key metrics (authorization rates, conversion, latency, cost per transaction) and surface optimization levers like smart routing, retries, and local acquiring
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Develop benchmarking capabilities across industry, merchant, and regional comparisons
Data as a Revenue Driver
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Define packaging and pricing strategies for advanced data features
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Build premium capabilities including real-time analytics, alerting, custom reporting, and data APIs
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Partner with Sales and Account Management to embed data into the commercial narrative and support enterprise deals
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Drive adoption and monetization of data products with GTM teams
Cross-Functional Leadership & Execution
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Partner with Engineering, Data, Finance, Risk, and Commercial teams across time zones
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Own KPIs spanning dashboard adoption, report usage, merchant retention, and data-driven revenue
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Track impact on authorization uplift, conversion improvement, and cost savings for merchants
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Drive experimentation around insight-driven recommendations and alerting effectiveness
Qualifications
Required
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7+ years of product management experience, with at least 5 years in a payments, fintech, or financial data domain.
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Demonstrable experience owning and shipping merchant-facing or customer-facing analytics, reporting, or data products at scale.
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Strong commercial acumen — you understand how payments economics work, including interchange, acquiring costs, routing economics, and scheme rules.
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Experience working with APIs as a product — defining developer experience, documentation, and adoption strategies.
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Proven ability to translate complex, high-volume data into clear, intuitive product experiences.
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Track record of leading cross-functional squads from discovery to delivery in an agile environment.
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Excellent communication skills — able to engage credibly with merchants, engineers, data scientists, and C-suite stakeholders.
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Comfortable operating in a global, distributed organisation across multiple time zones.
Highly Desirable
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Experience with payment orchestration, intelligent routing, or multi-PSP environments.
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Background in BI or analytics platforms from a product or integration perspective.
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Familiarity with modern data infrastructure: event streaming, data warehouses, and real-time analytics pipelines.
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Experience in B2B SaaS or platform businesses serving enterprise and mid-market merchant segments.
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Exposure to global payments compliance and data residency considerations.
Additional Information
What does it mean to work for Xplor?
Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:
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Find a better way
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Do the right thing
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Say it straight
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Win together
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Own the outcome
If these values sound like you, and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Ready to apply?
To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.
We kindly ask you to apply through our careers portal or external job boards (LinkedIn, Naukri, Indeed, etc) only. Please don't send your application via email. They will not be forwarded.
More about us
More than 130,000 businesses in 72+ countries rely on Xplor to run their day and get paid, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most.
Xplor is backed by world-class investors Advent International, Battery Ventures, and Silver Lake.
Good to know
To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.
To learn more about us and our products, please visit xplor.com/careers/.
We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.
EEO and Artificial Intelligence
We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.
Xplor is committed to providing equal opportunities in employment and creating an inclusive work environment. We provide equal opportunities to all our employees and to all eligible applicants for employment in our company. We do not unfairly discriminate on any ground, including race, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law.
We make it a priority to respond to every applicant.
