JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Designation: Transport Executive
Qualification: Any Graduation
Experience Required: 3+ years
Shift Timings: Rotational shift
Work Schedule: 6 days per week
Work location: Gurugram
Skills: Geographical map, Communication Skills, Analytical Skills
Helpdesk Responsibilities:
To maintain 24/7 transport helpdesk to receive & resolve transportation queries.
Receive and log for transport services - record complete details of the service requests/complaints from employees.
Maintain accurate information of movements of all transport vehicles.
Maintain a daily pickup and drop list of staff.
Maintain and accurate and readily available list of important transport related telephone numbers.
Prepare daily/weekly reports as required on transport requests and vehicular movements.
Contribute to monthly management report.
Adhere to company SLA & KPI as agreed.
Coordinator Responsibilities:
To provide administrative/operational support to the Transport Team at Client’s Facility.
To ensure timely and arrivals & departures
Responsible to the Shift In charge to oversee the Transport operations during the Shift.
Display drop-off lists on the notice boards.
Check attendance of vehicles, drivers, and vendor supervisor.
Prepare the vehicle arrival report and collect pick up slips from transport vendors.
Allocate pick up/drop lists to vendors supervisors.
Carry out routine Vehicle inspections as per approved check list.
Collect and verify log sheets from individual vendors & Vehicle Tracking.
Be accessible for escalation of all Transport related issues during the shift.
Communicate to the next shift through the shift log book all incidents issues and pending problems of the shift and handover formally to the next Shift Supervisor
Reporting - Prepare daily / weekly reports as required on Transport matters.
Tracker Responsibilities:
Tracking each and every vehicle point wise and shift wise.
Timely updation of status on the tracking tool.
Co ordinate with vendor trackers.
Maintain the daily pickup and drop list of employees
Maintain an accurate and readily available list telephone numbers of vehicles and the vendors
Check Adhoc Pickup and drop request.
Reports – Prepare daily / weekly reports on the tracking.
Reports – Prepare reports on no show employees
Reports – Prepare reports on numbers of picked up and drop per day.
Information flow to the Helpdesk and coordinator of vehicles and employee
Maintaining handing over and taking over document.
Ensuring the vehicle arrives on time to the premises.
Router responsibilities:
As directed continually review transport routes to ensure cost effective and efficient transport services are provided to the client
Ensure that route allocation are kept current and that they achieve maximum value for money to the client
Ensure that the fleet allocation achieves effective and efficient client service
Maintain up-to-date and accurate information is supplied to staff
Receive and implement changes in routes
To prepare and forward the roster timeline and defaulters report including the mid week changes received per day
Timely response to all adhoc requests.
Ensure each journey commences at the appointed time;
Enter the start time and Kilometre reading in the log book for each vehicle on departure;
Enter the closing kilometer reading of the vehicle in the log book for each vehicle;
Ensure all staff who are on the staff list provided by the Client for that shift are picked up;
Communicate with the help desk on Radio as and if need arises;
Ensure staff mark their boarding time and initial the pick up list held by the driver;
Ensure that only staff listed on the roster sheet are picked up. In cases where other staff require pick that approval is received from Transport before pick up;
Hand over the completed pick up list to the supervisor;
Control vendor supervisors and drivers
To provide efficient and cost effective Transport service to the Client;
To ensure timely and accurate completion of FM reports pertaining to Transport activities
- Analytical Support: Provide basic to medium-level analytical support for TM activities, including preparation of basic portfolio reports and client analysis to support decision-making processes
- Transaction Communication Support: Assist with communication support for straightforward transactions, helping to ensure clear information flow between all parties involved
- Client Meeting Support: Attend client meetings alongside senior team members to learn client management skills and support meeting preparation and follow-up activities
- Data Management & Financial Analysis: Maintain accurate system data and prepare basic financial comparisons for different real estate options to support TM managers
- Internal Stakeholder Communication: Communicate primarily with internal stakeholders to support lease projects, learning proper protocols and communication channels
- Market Research Support: Gather market information and reports from internal brokers, assist with individual market rent assessments under supervision to build market knowledge
- Documentation & Administrative Support: Assist in the preparation and regular updating of various reports, ensuring accuracy and completeness of all documentation and paperwork when required to support multilingual client needs
- Presentation Support: Assist senior team members in creating presentation materials and pitching deck pages for client meetings and proposals
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
