Remote Customer experience associate Jobs – 141 Open Jobs Today

MFT - Associate Support Analyst
hirezy.ai —Remote
- ₹4,84,106.11 - ₹15,27,893.70 a year
- Full-time
- Remote
- Software troubleshooting
- Windows
- Bachelor's degree
Quick apply
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General Dynamics Information Technology —Remote
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Associate Principal Engineer, Delivery (Core banking-DMS)
Nagarro —Remote
- Full-time
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- Computer Science
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Quick apply
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Solution Architect, Networking- US hours
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Engineering Manager - Custom Objects Team
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Territory Manager India East
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Product Manager IV - IN
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Cloud System Engineer
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XPEL —Remote
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Associate Principal Engineer, CRM Salesforce
Nagarro —Remote
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Quick apply
Data Engineer – Databricks & Lakehouse (Power BI Environment)
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QMS Engineer
Vecmocon Technologies —Remote
- ₹3,21,219.77 - ₹5,00,000.00 a year
- Full-time
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Quick apply
Senior DevOps Engineer
Avaya —Remote
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Associate Principal Engineer
Nagarro —Remote
- Full-time
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- Computer Science
- Master's degree
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Quick apply
3d
Manager / Area Manager Artificial Intelligence
Tata Steel Ltd —Remote
- Remote
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Quick apply

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MFT - Associate Support Analyst

hirezy.ai
Remote

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Job details

Full-time
₹4,84,106.11 - ₹15,27,893.70 a year
10 hours ago

Qualifications

FTP
TCP
Operating systems
Software troubleshooting
Software deployment
Windows
Technical support
Firewall
Bachelor's degree
Virtualization
Remote access software
Computer networking
DNS
Customer support
Linux
TCP/IP
Communication skills

Full job description

Roles and Responsibility

As an Associate Support Analyst, you will assist customers in troubleshooting technical challenges while continuously expanding your knowledge of our products, customer deployments, and various configurations.

We are looking for self-starters who enjoy problem-solving, exploring new technologies, and collaborating with a team to deliver exceptional customer support. This role offers a growth pathway into advanced support engineering and other technical roles within Fortra.

What You'll Do

Learn and Explore – Develop a strong understanding of Fortra’s secure file transfer products, including their configurations and customer deployment models. Actively seek opportunities to expand your technical knowledge.
Provide First-Line Support – Triage incoming support cases to assess urgency, troubleshoot effectively, and escalate when necessary.
Communicate Clearly – Engage with customers via email, phone, and case management platforms to provide timely, professional responses and solutions.
Investigate and Troubleshoot – Collect and analyze system data, identify potential causes, and resolve issues related to Fortra products, connectivity, and configurations.
Collaborate with Peers – Work closely with other support analysts and engineers to share knowledge, resolve complex issues, and improve troubleshooting processes.
Represent Fortra Professionally – Act as the face of the company by setting clear expectations, delivering quality service, and maintaining strong customer relationships.
Enhance Technical Expertise – Continuously develop your understanding of operating systems, networking, and software applications to improve problem-solving efficiency.

Qualifications

Strong desire to learn and grow in a technical support role.
Bachelor's degree in a technical field (preferred), or equivalent work experience.
Basic knowledge of Windows, Linux, macOS, (IBM i systems is advantageous), including experience in remote desktop, cloud, and virtualized environments.
Foundational understanding of TCP, File Transfer Protocols, and DNS, with troubleshooting knowledge in routing, firewalls, port management, and connectivity.
Strong problem-solving skills with a systematic approach to analyzing technical issues.
Excellent verbal and written communication skills, to guide customers through troubleshooting steps.
Ability to take initiative and work independently while also contributing within a team environment.
Previous experience in software support is a plus but not required—we prioritize curiosity and a willingness to learn!

Desirable Skills

Experience troubleshooting connectivity and networking issues related to TCP/IP, DNS, and FTP.
Familiarity with case management tools and customer support ticketing systems.
Exposure to cloud environments and virtualization platforms.
Knowledge of security principles related to software and network troubleshooting.
Prior experience in customer-facing technical roles.

Pay: ₹484,106.11 - ₹1,527,893.70 per year

Application Question(s):

Are you comfortable with a contractual position of 6months to 1year

Experience:

MFT: 3 years (Required)
Total: 3 years (Required)

Work Location: Remote

Quick apply

Refine Your Search

customer experience associate jobs in remote

MFT - Associate Support Analyst

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Systems Analyst I

M&A AI & Technology Lead

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Associate Principal Engineer, Delivery (Core banking-DMS)

Associate IP Architect

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Engineering Manager - Custom Objects Team

Consultant - Vault Safety

Territory Manager India East

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Territory Manager - Central India

Associate Principal Engineer, CRM Salesforce

Data Engineer – Databricks & Lakehouse (Power BI Environment)

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Senior DevOps Engineer

Associate Principal Engineer

Manager / Area Manager Artificial Intelligence

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